Blog

John and Liz (15th November 2017)
"Our beautiful sofas arrived today and a special word of thanks to you all. Your attention to detail in every respect, good advice, friendly service and efficiency were much appreciated. You all have such enthusiasm for your fine sofas using only the best products available and a look into your factory whilst they are being produced confirms the lengths you go to ensure they are top quality. Many thanks ... and kind regards."

Response from The Designer Sofa

"Thank you so much, we are so pleased that you are happy with your furniture and the service you got from us all here at The Designer Sofa, Unfortunately, there are not many companies left like us in the marketplace now, it is all mass produced furniture sold by a salesman. Chain stores do not offer the level of service we give and they do not use coil springs with hardwood frames with a guaranteed of 20 years. Thank you From all the Team"

Sharon and mark (7th January 2020)
"The service from Taz and his team was spot on from the start. Professional,and engaging , their customer services is exemplary ensuring they met all of our customer needs . We had a multi York sofa and chair that we wished to have duplicated for our cottage. Not being able to fully replicate our sofa and chair as the material of our original items was no longer available and we needed one of the sofas to be made in slightly smaller dimensionsIan spent a good hour with us going through the detail and choosing the right material for the final items over a cup of tea. Once decided, we made arrangements to get our original sofa and chair to Taz and the team so they could Build the additional items with an expectation of completion in 6-8 weeks. This expectation was honoured with an invite to visit the shop to see the finished products . In the interim of the viewing and collection, Taz kept contact regarding the final touches re finials, legs etc,. When we arrived to see the finished sofas and chairs , we were not disappointed .The sofas looked proportionate despite one being slightly smaller as asked and it was not possible to tell which chair was the original and which the duplicated chair. The finish on sofas and chairs was top class and all items were supportive and comfortable . Now back in the cottage the sofas anc chairs fit perfectly, in size and design. Made with quality materials and attention to detail we look forward to enjoying them for many years"

Response from The Designer Sofa

"Wow thank you for that detailed review. I don`t think I need to add anything to it. We always try our best and its nice to be appreciated. From all the team, thank you."

Mike & Janice Terry (7th March 2020)
"Janice and I would like to congratulate you and pass on our sincerest thanks to Zak , Taz and all the outstanding craftsmen and upholsterers for the really amazing re upholstering job you have done for us , ( absolutely amazing ), Our Duresta Suite is now even better than when it was new. The suite has been stripped back to the bare frame an re built using the best possible springs, padding, cushion fillings etc, and the fabric recommended by Zak is fantastic. The service and care we received througout is to be congratulated , we were treated with the utmost respect by all the team, Taz and his sons (are so very courteous and helpful ,polite and professional, ( an outstanding family team ). The craftsmen and upholsterers show they are top of their profession and must be congratulated and praised for their dedication to producing such amazing workmanship. We would highly recommend your company to anyone who is looking to have their furniture re upholstered or even looking to have their choice of furniture made bespoke and created from scratch to your own specification and achieve truly amazing pieces of furniture / upholstery, Thank you so very much for everything, Best and kindest wishes for your future, Mike & Janice."

Sue and Peter Keller (21st April 2021)
"Wonderful professional help and service from this brilliant company. We have had a suite recovered and it’s fabulous. Spent 2 years looking for a new suite before we found Taz and his team and he asked why we didn’t recover our current suite as we loved the style. Taz gave us so much help and advice. Also we have today collected a small chair inherited from my mother which has been recovered too. It’s beautiful. If you want superb workmanship, professional advice and a brilliant friendly company this is the place to go. Thank you so much Taz."

Tracy Johnson (23rd March 2021)
"I have just purchased two bespoke sofa's from The Designer Sofa, both Taz and Zak were really helpful, excellent Customer Service. The Sofa's arrived on the due date as promised, excellent quality and well made. The delivery was Covid safe and done efficiently. Doubt I will need these Sofa's replacing, but would definitely recommend this company if you want good quality handmade sofa's. Thank you to all who had a hand in upholstering them. Many thanks."

K Henderson (4th July 2019)
"Much beloved Parker and Farr sofas reunited with their former glory and more! Needed one sofa making smaller to fit our new home, was very nervous about doing it but the result is amazing!"

Response from The Designer Sofa

"We are the experts when it comes to reupholstering your sofas and chairs. When we restore your furniture we will only use the same parts as we use in our new furniture, that is why the quality is so high and you will be so happy. When we have finished your work we don't throw it back into your lounge like some companies and then disappear. If you are having new or reupholstery from The Designer Sofa we always invite you to the factory to inspect the quality and make sure you are happy with the work before it leaves the factory and you pay your balance. That is the reason why we get so many 5 star reviews, only happy customers take delivery of our work. Ian"

Ian Stewart (27th November 2018)
"Excellent customer service. 4 years after the purchase of our sofa, we decided to alter the height of it. Ian gave us spare legs to try at home to make sure we got it right and then did the alterations for free. He also took the time to talk through different cushion types and made sure we didn’t make any hasty, expensive decisions."

Response from The Designer Sofa

"At The Designer Sofa we think After Sales Service is really important as we want all our loyal customers to be happy for years to come. The alteration Mr Stewart wanted was not covered under the guarantee as it was not a fault but an alteration he wanted making after 4 years of having the sofas. I thought it was more important to help Mr Stewart than make a few pounds so I did not charge him for the alterations. We also take the same view when we first meet you and work out you requirements and need for your new sofa or corner unit, we don't use the fact we are bespoke to put the price up, when we know what you want we will always do as many of the bespoke alteration at no extra charge as we can, we don't want bespoke to be expensive. The reason we get get so many recommends and good reviews is we put customers first and keep the quality of or furniture high at a price you will like if you want quality furniture. Ian & the Team"

Peter & Sheila Roughton (11th December 2017)
"Uninspired by lack of choice, quality and value for money from high street retailers and department stores, the Internet persuaded us a trip to Long Eaton might be worthwhile. So pleased we did as the service afforded by Taz and his team was first class. From a picture we provided from a magazine, we had made a snuggler and a sofa in matching fabrics. At a cost no higher than we could have paid on the high street, we have two beautiful and unique pieces of furniture that we are absolutely delighted with. We would recommend anyone looking for quality and service and unable to find it on the high street, make the trip to The Designer Sofa at Long Eaton."

Response from The Designer Sofa

"A lot of people cannot find what they want on the high street and when they do the quality is not high enough. Smart shoppers like you think outside the box and think there must be more than the High Street and brands you see on the TV. This is where the designer sofa comes in, we can cater for your every need whether you want a really large sofa or small sofa, it's no problem for us. The looks of your sofa are important too, you can design your own sofa round the looks and quality that suits you. Thank You Ian"

Emma Blakeman (27th September 2020)
"Where do we begin! We hunted high and low for quite some time to find a reputable business we could trust to reupholster our 17 year old Duresta, which apart from being rather dated (it being inherited from my Mum) was still in excellent condition. We knew how well made the older Duresta models are and wanted to do it justice by getting the job done right. We first made the trip up from Coventry last November, and met Ian, wonderfully welcoming, helpful and instilled confidence in us that this was the right place for our beloved Duresta to get its new lease of life!. Next trip up was in February for another look at fabrics, and finally settling on what we wanted after taking some books home and pondering for a while. Several messages later between myself and Ian, me changing my mind, coming up with new ideas, colours we finally made our decision. Ian never complained about my chopping and changing and couldn't of been more helpful We finally settled on a fabric and placed our order. COVID then hit but that was ok we could live another few months with the old version. Our sofa was eventually taken away and even though we are quite a way from Nottingham picking our sofa from Coventry was no problem which we were very grateful for. I had a few chats with Taz over the phone about cushion fillings etc, all adding to the confidence we were getting a good job done. We finally got a call to say the sofa was ready for viewing, the balance owing not payable until we had seen it and were happy with it (showing that it's not just about taking our money, they genuinely want you to be happy before paying). We took Mum with us to see the finished product and were all speechless - can you get emotional about a sofa!. The quality of workmanship was second to none, the fabric we picked which you can never be 100% sure of until you see it on the actual product was fantastic quality and we were all over the moon. I had picked contrasting fabric for scatter cushions and the workmanship on those was excellent to. Mum wanted her sofa back - of course we declined :-). Taz who we met for the first time for the viewing was amazing, informative, has a genuine passion for his trade and doing what he produces justice and he didn't dissapoint. The two lads who picked the sofa up and were also there on the day of viewing were also extremely helpful, polite and they just add to the customer service and the whole experience. The sofa was delivered to us a couple of days later and it looks amazing in our lounge. We are over the moon and would highly recommend this company to anyone who asks. Thank you so so much. You are all truly amazing. Emma and Mark Blakeman (and Mum!)"

Annie Sanderson (11th December 2020)
"We are absolutely delighted with our sofa and cannot speak highly enough of the service from Taz and all the team. We had a nightmare with access to our cottage which meant a remodelling of the sofa which was done with speed and great good humour and without additional cost. The build and upholstery quality is superb. Forget all the high street ‘special deals’ and go straight to Long Eaton! A quite outstanding company."