Terms & Conditions

The Designer Sofa of Long Eaton Terms & Conditions of Sale

Free Delivery (We do not supply or deliver to Jersey under any circumstances)
Delivery of chairs, sofas or other large furniture items is free of charge, on the condition that the journey by road is less than 50 miles from The Designer Sofa Showroom (NG10 1PX) the delivery address. When not part of a large furniture order, smaller items such as scatter cushions, footstools, small chairs etc, will require collection or postage can be arranged at a cost to the customer via a courier service.

Delivery Service
The customer accepts that the delivery service (free or paid for) is offered solely as a door to door delivery service. Our insurance does not cover damage or consequential loss, howsoever caused beyond the delivery of goods to your front door. The customer agrees to ensure that there is easy and safe access to the delivery address. (We only bring the furniture into your room if it is safe to do so, delivery is at the customer’s own risk and insurance)
Any Damage whatsoever to walls, doors, ceilings, and property during the delivery is covered by the customer’s insurance and is not the responsibility of The Designer Sofa.

Payment Terms
40% deposit is required at the point of order. The remaining balance is due at the point of inspection (At the Designer Sofa showroom) which must be carried out within 14 days of completion

Payments can be made using a debit/credit card (Visa, Visa Electron, MasterCard, Maestro) Cheque or bank transfer.

Your Guarantee from 1st November 2018
The Designer Sofa offers a 35-year frame and coil spring guarantee against faulty workmanship and/or faulty materials. This is with the exception of cushion fillings; coverings, legs, and sofa bed actions.
After the 1-year statutory guarantee Transport and fabric is not covered under the 35-year guarantee. If a repair needs to be carried out and the fabric is discontinued or not, we will do our best not to damage the fabric, but in some cases, this may be unavoidable. Any new replacement fabric is at the customer’s cost and not The Designer Sofa.
The Designer Sofa cannot be held responsible if a fabric has been discontinued, the full cost of a replacement fabric is the responsibility of the customers. The fabric is not covered under the 35-year guarantee apart from the statutory 1-year guarantee.
All orders before 1/11/18 will carry a 20-year Guarantee on the above terms

Seat and back cushions carry a 1-year guarantee

The guarantee on all other parts, including scatter cushions, fabric, sowing, casters, any spring other than coil spring units etc is 1 year.

We are under a legal duty to supply products that are in conformity with this contract in terms of their description and quality for normal domestic use by consumers.

All the upholstery work and fabrics have a 1-year guarantee. all parts from original furniture e.g frame, springs and cushions are not covered by this guarantee.

This warranty does not affect your statutory rights.

Cushion fillings
Please choose you cushions fillings carefully for your comfort as the foam seat cushions can only be changed at customer expense later.

Free cushion fillings adjustment
Fibre and feather filled seat and back cushions can be adjusted for comfort for 2 months only after receipt of goods. (by adjustment we mean the amount of fillings not the type of fillings) 1 adjustment free of charge per sofa or chair.
This service is free and we do not pick-up or return the cushions, it is the customer’s responsibility.

All orders are tailored made, bespoke to the customer’s requirement. A fabric may be selected from our extensive range or provided by the customer.

Each order is made to your required size fabric and required cushion fillings. Your order is unique to you and as such cannot be sold to anyone else.

Because of our bespoke nature, we do not offer a cancellation period, as all parts and fabrics are ordered individually for your order the same or next day.

Your order
Your order, when completed will be read out to you by a member of staff and then you will be asked to read the order, and if correct sign the order.

It is your responsibility to check the order is correct and includes changes and specifications from this and any other consultations or emails you have had with all designers at The Designer Sofa.

Any omission or incorrect information contained in the order will be put right at the customer’s expense once signed for.

Alterations to order by telephone must be accompanied by email or letter.

Email orders
If the order is placed by email It is your responsibility to check the order is correct and includes changes and specifications from this and any other consultations or emails you have had with all designers at The Designer Sofa.

Any omission or incorrect information contained in the order will be put right at the customer’s expense once confirmed.

You will be asked to send a confirmation email with all specifications and changes on that have been made, your order will be produced from this email.

Colour matching
It is normal with textiles to expect differences in shading and colours during the dyeing process. The Designer Sofa cannot guarantee an exact match to goods supplied in the past, or to samples in the swatch books or samples sent out.

Customer own fabrics
Fabrics must be suitable for upholstery use and have an FR certificate of proof they conform to current FR legislation. If we do not receive the fabric and FR certificate within 2 weeks, your order could be delayed accordingly.

The leather is a natural product. Every hide is unique and will exhibit colour fluctuations due to the tendency of leather to accept dyes differently in specific areas. Naturally occurring markings are normal and not considered a fault.

It is important to appreciate that these characteristics will be present in natural leather and adds to the beauty of the final product.

These guarantees do not cover fair wear and tear, neglect, abuse or misuse of your goods, broken legs due to dragging of furniture (all furniture should be lifted when being moved), loss or damage (including rusting and corrosion) due to unreasonable exposure to water, heat or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, or theft, or accidental damage or loss caused by a third party.

Guarantees may not be transferred.

Orders cannot currently be placed via the website or by telephone.

The information about the products on our site constitutes an “invitation to treat” and is not a contractual offer from us which you may accept. This means that we reserve the right to correct any errors in that information without liability to you. It also means that in no circumstances will we be contractually bound to supply you with products on the basis of any incorrect information, even if that information is repeated in your order.

Every effort is made to ensure the complete accuracy of our website however some details may change from time to time and it is possible that errors may occur. We will use our best endeavours’ to rectify any errors as swiftly as possible, but we cannot be held responsible for any losses incurred.

Our re-upholstery service is a stand-alone service, we are not connected or endorsed by any brand name referred to on this website.
If you have a comment about our website, please email info@thedesignersofa.co.uk

We are not responsible for information any third party links from this website.

Limitation of Liability
These Terms and Conditions are governed by English law and by purchasing from The Designer Sofa. We (you the customer and The Designer Sofa) are agreeing to submit to the non-exclusive jurisdiction of the English court.

Except for death or personal injury caused by The Designer Sofa’s negligent acts or omissions, we’ll only be liable for any loss or damage that we could have predicted if we have broken this agreement

Nothing mentioned in these terms and conditions affects your statutory rights in the unlikely event that our goods don’t meet a standard requirement by law.

35 year Construction guarantee as standard

At the Designer Sofa, we are proud of our craftsmanship and confident in our products longevity. We design and build from start to finish and with this in mind, we are confident that the end result is furniture that will last for years to come.

Such is our confidence in our build quality, we are happy to provide a 35-year construction guarantee on all our sofas and chairs. Buying from us gives you the confidence and peace of mind that your furniture is built to last.

Quality Materials Sourced From the UK

Handmade in Long Eaton

The difference between us and many companies is that we don’t use modern mass produced manufacturing techniques. We combine modern technology with the old tried and tested ways of making furniture that date back over half a century.

We put all our efforts into great designs and comfort, all our sofas are made with Wade Coil springs and hardwood frames. Each piece of our handmade furniture that leaves our factory is made individually for you.

We source as many components from local and sustainable sources as possible. The wood for the frames is from the UK (from sustainable sources). The fillings for the cushions are made in Long Eaton. The Coil seat springs are made in Long Eaton. Most of the parts are made or supplied by British companies, which are good for the planet and good for the economy. We are a UK sofa manufacture your sofa will be made in Long Eaton recognised as a centre of excellence in the furniture industry. If you want to support the British economy and get a quality corner unit, sofa or chair The Designer Sofa of Long Eaton is the place to visit.

We are proud to be a British furniture manufacturer
Your next sofa could be handmade sofa from Long Eaton

Leather or Fabric?

Your sofa or chair can be upholstered in any fabric and made to any design you wish. We have a fabulous range of the latest fabrics and we are confident that you will find the fabric you are looking for.

Our team here at The Designer Sofa are always on hand to offer their expertise to help you choose your fabric, we can also provide samples.

Find Out More