Terms & Conditions

The Designer Sofa of Long Eaton Terms & Conditions of Sale

Free Delivery (We do not supply or deliver to Jersey under any circumstances)
Delivery of chairs, sofas or other large furniture items is free of charge, on the condition that the journey by road is less than 50 miles from The Designer Sofa Showroom (NG10 1PX) and the delivery address. When not part of a large furniture order, smaller items such as scatter cushions, footstools, small chairs etc, will require collection or postage can be arranged at a cost via a courier service.

Delivery Service
The customer accepts that the delivery service (free or paid for) is offered solely as a door to door delivery service. Our insurance does not cover damage or consequential loss, howsoever caused beyond delivery to the front door. The customer agrees to ensure that there is easy and safe access to the delivery address. (We do bring the furniture into your room if it is safe to do so at your own risk and insurance)

Payment Terms
40% deposit is required at the point of order. The remaining balance is due at the point of inspection (At the Designer Sofa showroom) which must be carried out within 14 days of completion

Payments can be made using debit/credit card (Visa, Visa Electron, MasterCard, Maestro) or Cheque.

Your Guarantee
The Designer Sofa offers a 20-year frame and coil spring guarantee against faulty workmanship and/or faulty materials. This is with the exception of fillings; coverings, legs and sofa bed actions.

Seat and back cushions carry a 5year guarantee

The guarantee on all other parts, including scatter cushions, fabric, sowing, casters, any spring other than coil spring units etc is 1 year.

We are under a legal duty to supply products that are in conformity with this contract in terms of their description and quality for normal domestic use by consumers.

This warranty does not affect your statutory rights.

Cushion fillings
Please choose you cushions fillings carefully for your comfort as the foam seat cushions can only be changed at customer expense later.

Fibre and Feather filled seat and back cushions can be adjusted for comfort for 2 months after receipt of goods. (by adjustment we mean the amount of fillings not the type of fillings) 1 adjustment free of charge.

Cancellation
All orders are tailored made, bespoke to the customer’s requirement. A fabric may be selected from our extensive range or provided by the customer.

Each order is made to your required size fabric and required cushion fillings. Your order is unique to you and as such cannot be sold to anyone else.

Because of our bespoke nature, we do not offer a cancellation period, as all parts and fabrics are ordered individually for your order the same or next day.

Your order
Your order, when completed will be read out to you by a member of staff and then you will be asked to read the order, and if correct sign the order.

It is your responsibility to check the order is correct and includes changes and specifications from this and any other consultations or emails you have had with all designers at The Designer Sofa.

Any omission or incorrect information contained on the order will be put right at the customer’s expense once signed for.

Alterations to order by telephone must be accompanied by email or letter.

Email orders
If the order is placed by email It is your responsibility to check the order is correct and includes changes and specifications from this and any other consultations or emails you have had with all designers at The Designer Sofa.

Any omission or incorrect information contained on the order will be put right at the customer’s expense once confirmed.

You will be asked to send a confirmation email with all specifications and changes on that have been made, your order will be produced from this email.

Colour matching
It is normal with textiles to expect differences in shading and colours during the dyeing process. The Designer Sofa cannot guarantee to an exact match to goods supplied in the past, or to samples in the swatch books or samples sent out.

Customer own fabrics
Fabrics must be suitable for upholstery use and have a FR certificate of proof they conform to current FR legislation. If we do not receive the fabric and FR certificate within 2 weeks, your order could be delayed accordingly.

Leather
Leather is a natural product. Every hide is unique and will exhibit colour fluctuations due to the tendency of leather to accept dyes differently in specific areas. Naturally occurring markings are normal and not considered a fault.

It is important to appreciate that these characteristics will be present in natural leather and adds to the beauty of the final product.

Website
Orders cannot currently be placed via the website or by telephone.

The information about the products on our site constitutes an “invitation to treat” and is not a contractual offer from us which you may accept. This means that we reserve the right to correct any errors in that information without liability to you. It also means that in no circumstances will we be contractually bound to supply you with products on the basis of any incorrect information, even if that information is repeated in your order.

Every effort is made to ensure the complete accuracy of our website however some details may change from time to time and it is possible that errors may occur. We will use our best endeavours’ to rectify any errors as swiftly as possible but we cannot be held responsible for any losses incurred.

If you have a comment about our website please email info@thedesignersofa.co.uk

We are not responsible for information any third party links from this website.

Limitation of Liability
These Terms and Conditions are governed by English law and by purchasing from The Designer Sofa. we (you the customer and The Designer Sofa) are agreeing to submit to the non-exclusive jurisdiction of the English court.

Except for death or personal injury caused by The Designer Sofa’s negligent acts or omissions, we’ll only be liable for any loss or damage that we could have predicted if we have broken this agreement

Nothing mentioned in these terms and conditions affects your statutory rights in the unlikely event that our goods don’t meet a standard requirement by law.

20 year guarantee as standard

At the Designer Sofa we are proud of our craftsmanship and confident in our products longevity. We design and build from start to finish and with this in mind we are confident that the end result is furniture that will last for years to come.

Such is our confidence in our build quality, we are happy to provide a 20 year construction guarantee on all our sofas and chairs. Buying from us gives you the confidence and peace of mind that your furniture is built to last.

Quality Materials Sourced From the UK

Hand Made British Furniture At It`s Best


The difference between us and many companies is that we don’t use modern mass produced manufacturing techniques. We combine modern technology with the old tried and tested ways of making furniture that date back over half a century.

We put all our efforts into great designs, all made with Wade Coil springs and hardwood frames. Each piece of our handmade furniture that leaves our factory is made individually for our clients.

We source as many components from local and sustainable sources as possible. The wood for the frames is from the UK (from sustainable sources). The fillings for the cushions are made in Long Eaton. The Coil seat springs are made in Long Eaton. Most of the parts are made or supplied by British companies, which are good for the planet and good for the economy. We are not a UK sofa manufacture your sofa will be made in Long Eaton recognised as a centre of excellence in the furniture industry. If you want to support the British economy and get a quality corner unit, sofa or chair The Designer Sofa of Long Eaton is the place to visit.

We are proud to be a British furniture manufacturer.

Leather or Fabric?

Your sofa or chair can be upholstered in any fabric and made to any design you wish. We have a fabulous range of the latest fabrics and we are confident that you will find the fabric you are looking for.

Our team here at The Designer Sofa are always on hand to offer their expertise to help you choose your fabric, we can also provide samples.


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