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Mr & Mrs Roach (5th December 2017)
"We thank the team of the designer sofa in Long Eaton for the excellent service. They carried out a home visit to check the sizes of the three-piece suite, from the initial visit to the to the delivery the team were always quick to answer any questions and make sure the specifications were exactly what we wanted. We have now had the three piece suite for several weeks and we can only give the highest recommendations for the quality and service thank you to the team at the designer sofa, thank you. John"

Response from The Designer Sofa

"Thank you for calling us a team because that's what we are, we believe a team can work a lot better than a collection of individuals, everybody has to do their part from start to finish to make a good experience for you. I really wanted to make you happy, because you told me the last two suites you have had you have been unhappy with them and this is your third attempt, that's why you have waited to do this review you because you wanted to try the furniture for a few week first to make sure he was happy. This means a lot to me Ian"

Pat & David Burton (12th January 2018)
"Dear Taz and the workshop team, We write to say thanks again to you and the team for the wonderful job you did for us on our two sofas and armchair and for your advice on choice and mixing fabrics which really was so helpful. As you know when we paid our pre delivery visit to you we were over the moon with the result, the transformation was amazing and everything you promised from quality to craftsmanship was delivered. We have a brand new suite and it has to be said we like it even more than the original and at a very reasonable cost considering what it would have been to replace. We would highly recommend the company to anyone who wants the reassurance of a truly professional job, the whole experience was a pleasure. Best Regards Pat & David Burton Mansfield"

Response from The Designer Sofa

"Thank you, Pat & David. You are saying what a lot of people say about our re-upholstery work, we always deliver what we promise, and your furniture will look as good if not better than the day you first bought it. We are a professional team, that takes our work very seriously, and our motto is to treat people like you would like to be treated yourself. Best Wishes All the Team"

Laura (6th June 2019)
"Can't thank Ian enough, his advice has potentially saved me a fortune! So helpful, and I'm very appreciative! :) x"

Response from The Designer Sofa

"Thank you, we always give the best advice we can to each of our customers. I like to treat people as I would like to be treated."

Ray Walsh (17th July 2017)
"We looked for a local business where work is carried out in house. We set out to by new but following an inspection by Ian the salesman, we had our own furniture reupholstered. Thanks go to Tas, Ian and the whole team for a great job."

Response from The Designer Sofa

"We have been making sofas in Long Eaton now for many years and we are very proud of our quality, service and advice. We always give the best advice tailored to each customer. In your case, you had spent some time looking for new, with no luck. I listened carefully to you and advised you had your existing furniture restored to its former glory. You didn't realize it at the time but you already had a well-made sofa that ticked all your boxes, why look for new. Thank You From all the team at The Designer Sofa"

Ann Fred Hussey (5th May 2018)
"Dear Taz and Ian Many thanks for the exceptional customer service we have had since having our suite reupholstered with your company. We have been very pleased with the finished result and the high standard of workmanship involved. All of your team have done a great job. Even returning our suite the boys managed to manoeuvre the suite back into position with no mishaps. We would not hesitate to recommend your company to other people. Once again many thanks yours sincerely. Ann & Fred Hussy"

Response from The Designer Sofa

"Hi Anne and Fred Thank you very much for your feedback much appreciated. We are very proud of our customer services and the quality we produce for every customer. We think there is only one way to do a job and that is the right way, much of the work we do on re-upholstery it's better when we have finished it than the job was originally when first purchased. You can be reassured we are going to do with the first class job for you because when the work is finished we invite you down to have a look at it, and examine it before you pay your balance and we deliver it back out to you. Ian & the Team"

Sharon and mark (7th January 2020)
"The service from Taz and his team was spot on from the start. Professional,and engaging , their customer services is exemplary ensuring they met all of our customer needs . We had a multi York sofa and chair that we wished to have duplicated for our cottage. Not being able to fully replicate our sofa and chair as the material of our original items was no longer available and we needed one of the sofas to be made in slightly smaller dimensionsIan spent a good hour with us going through the detail and choosing the right material for the final items over a cup of tea. Once decided, we made arrangements to get our original sofa and chair to Taz and the team so they could Build the additional items with an expectation of completion in 6-8 weeks. This expectation was honoured with an invite to visit the shop to see the finished products . In the interim of the viewing and collection, Taz kept contact regarding the final touches re finials, legs etc,. When we arrived to see the finished sofas and chairs , we were not disappointed .The sofas looked proportionate despite one being slightly smaller as asked and it was not possible to tell which chair was the original and which the duplicated chair. The finish on sofas and chairs was top class and all items were supportive and comfortable . Now back in the cottage the sofas anc chairs fit perfectly, in size and design. Made with quality materials and attention to detail we look forward to enjoying them for many years"

Response from The Designer Sofa

"Wow thank you for that detailed review. I don`t think I need to add anything to it. We always try our best and its nice to be appreciated. From all the team, thank you."

Malcolm & Christie (5th July 2011)
"We want to tell you how pleased we are with our settee and chairs. The suite has been much admired be family and friends and we are able to say we would highly recommend you.Malcolm is pleased to report his aches upon sitting for any length of time are much improved. Thank you once again for your attention to detail and excellent service."

Adam Henson (26th August 2019)
"We are so happy with our new sofa’s. From the start we were very happy with the customer service and the way Ian explained everything to us. Ian helped us design our sofa’s and even came to our house to confirm measurements. The sofa’s were made and delivered much quicker than anticipated and they fit perfectly. When we went to see them in the showroom before delivery, it was really nice to meet everyone involved in building them. A quality product, that I am sure will be with us for many many years."

Response from The Designer Sofa

"Some people ask why we get so many 5 star reviews, this question is very simple to answer. Look at this review above, our customer service is 5 star and our product is second to none in the whole country and our customer judge it to be 5 stars, not us. Come and see and be part of The Designer Sofa family and we will look after you for many years to come. Ian and the Team"

Ian Stewart (27th November 2018)
"Excellent customer service. 4 years after the purchase of our sofa, we decided to alter the height of it. Ian gave us spare legs to try at home to make sure we got it right and then did the alterations for free. He also took the time to talk through different cushion types and made sure we didn’t make any hasty, expensive decisions."

Response from The Designer Sofa

"At The Designer Sofa we think After Sales Service is really important as we want all our loyal customers to be happy for years to come. The alteration Mr Stewart wanted was not covered under the guarantee as it was not a fault but an alteration he wanted making after 4 years of having the sofas. I thought it was more important to help Mr Stewart than make a few pounds so I did not charge him for the alterations. We also take the same view when we first meet you and work out you requirements and need for your new sofa or corner unit, we don't use the fact we are bespoke to put the price up, when we know what you want we will always do as many of the bespoke alteration at no extra charge as we can, we don't want bespoke to be expensive. The reason we get get so many recommends and good reviews is we put customers first and keep the quality of or furniture high at a price you will like if you want quality furniture. Ian & the Team"

Peter & Sheila Roughton (11th December 2017)
"Uninspired by lack of choice, quality and value for money from high street retailers and department stores, the Internet persuaded us a trip to Long Eaton might be worthwhile. So pleased we did as the service afforded by Taz and his team was first class. From a picture we provided from a magazine, we had made a snuggler and a sofa in matching fabrics. At a cost no higher than we could have paid on the high street, we have two beautiful and unique pieces of furniture that we are absolutely delighted with. We would recommend anyone looking for quality and service and unable to find it on the high street, make the trip to The Designer Sofa at Long Eaton."

Response from The Designer Sofa

"A lot of people cannot find what they want on the high street and when they do the quality is not high enough. Smart shoppers like you think outside the box and think there must be more than the High Street and brands you see on the TV. This is where the designer sofa comes in, we can cater for your every need whether you want a really large sofa or small sofa, it's no problem for us. The looks of your sofa are important too, you can design your own sofa round the looks and quality that suits you. Thank You Ian"