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Customer Reviews

Mr & Mrs Reddish (11th January 2018)
"We are extremely pleased with our sofa, chair, footstools and cushions delivered last week. The standard of service from Designer Sofa was excellent from start to finish. From discussing style and fabric choices to placing the furniture in our house, everything was easy to discuss and agree. Delivery was on time to original estimate when order placed, and to suit us. Extremely high standard of workmanship, and so comfortable."

Response from The Designer Sofa

"I do like all the feedback I get from customers, as the whole team put a lot of work into each and every piece made for every customer. We have a saying at The Designer Sofa that is, treat everyone as you would like to be treated yourself. We have been making handmade sofas & chairs now for over 20 years we still get a buzz out of doing things the right way. Thank you, from all the team"

V Sanders (4th November 2017)
"We were led through the daunting process by a knowledgable and friendly team. The final product is beyond our expectations. The quality and craftsmanship are excellent. I am sure the suite will give us years of service and pleasure. Thank you. We will recommend you with total confidence."

Response from The Designer Sofa

"Thank you for taking the time to send me the photos of your furniture and write a review on here. Unfortunately, there is no way of putting on here with the review, I will have to get that changed if its possible. Yes, your new sofa and chairs will give you many years of comfort and service. And in 15 or so years you can have it re-upholstered and carry on enjoying it for another 15years and longer. We build the best quality sofas in Long Eaton and we are also bespoke, combine this with our helpful non-pushy service this is how it should be. Thank You From all the Team"

John and Liz (15th November 2017)
"Our beautiful sofas arrived today and a special word of thanks to you all. Your attention to detail in every respect, good advice, friendly service and efficiency were much appreciated. You all have such enthusiasm for your fine sofas using only the best products available and a look into your factory whilst they are being produced confirms the lengths you go to ensure they are top quality. Many thanks ... and kind regards."

Response from The Designer Sofa

"Thank you so much, we are so pleased that you are happy with your furniture and the service you got from us all here at The Designer Sofa, Unfortunately, there are not many companies left like us in the marketplace now, it is all mass produced furniture sold by a salesman. Chain stores do not offer the level of service we give and they do not use coil springs with hardwood frames with a guaranteed of 20 years. Thank you From all the Team"

John and Gilly (4th September 2018)
"Taz, Ian and now Zak represent the very best in the business. We have nothing but praise for their craftsmanship, care and attention to the detail you want in your sofa. Their customer service is second to none. The very best of British - two new settees and third refurbished over a fair few years - we can speak from a very satisfied and longstanding point of view. Thanks guys. Gilly and John"

Response from The Designer Sofa

"Thank you Gilly & John I much appreciate you taking the time to leave a review. when people buy furniture the just ask the price and never look at the specifications if you don't ask questions like what is the seat spring guarantee you could end up with a sofa with a 1 year and not a 20-year guarantee like the one we provide. You came back to use after a couple of years for more work because you know and trust us, this is the case with many of our customer that return and recommend us to their family and friends. Thank you from all the team"

Pat & David Burton (12th January 2018)
"Dear Taz and the workshop team, We write to say thanks again to you and the team for the wonderful job you did for us on our two sofas and armchair and for your advice on choice and mixing fabrics which really was so helpful. As you know when we paid our pre delivery visit to you we were over the moon with the result, the transformation was amazing and everything you promised from quality to craftsmanship was delivered. We have a brand new suite and it has to be said we like it even more than the original and at a very reasonable cost considering what it would have been to replace. We would highly recommend the company to anyone who wants the reassurance of a truly professional job, the whole experience was a pleasure. Best Regards Pat & David Burton Mansfield"

Response from The Designer Sofa

"Thank you, Pat & David. You are saying what a lot of people say about our re-upholstery work, we always deliver what we promise, and your furniture will look as good if not better than the day you first bought it. We are a professional team, that takes our work very seriously, and our motto is to treat people like you would like to be treated yourself. Best Wishes All the Team"

Anne Bolton (28th March 2019)
"The people at designer sofa are exceptional with their care and expertise but it is the quality their workmanship that is absolute first class. From the carpenter who makes the beech thro to the lady who cuts the material the upholsterers and machinist are all the top in their trade so you are going to have the most comfortable sofas that last. Mine was made exactlty as i asked, am i happy with them, you bet i am."

Response from The Designer Sofa

"When we make you a sofa in our Long Eaton Factory it is a team effort, from ordering to delivery, everyone is an expert in their part in manufacturing perfect furniture for your home. Thank you for recognizing the work and effort that has gone into producing your furniture. Rest assured when you have a sofa from The Designer Sofa it will be just what you have always wanted, and with a coil spring unit and a beech hardwood frame, it will stay comfortable for years to come. Best Wishes All the Team"

John T (3rd May 2017)
"Thank you Taz and Ian, I cannot fault the service or quality of product and I would not hesitate to recommend you anyone. The sofa looks and feels fantastic.""

Response from The Designer Sofa

"We think a quality service is very important, we put the customer first. We have been producing the best quality bespoke sofas in Long Eaton for many years now and will continue to do so. That is why people recommend us to their friends and family with confidence. Best Wishes Ian"

John & Katie Mellers (2nd May 2017)
"Very helpful and a delight to deal with. Not pushy at all. Only the best wood used for frames and quality springs so the end product is built to last. What a pleasure to find someone so dedicated to ensuring that the customer is happy with an item that after all takes up a large space in your home and you need to love!!! I can't recommend them enough. John & Katie"

Response from The Designer Sofa

"Thank you, John & Katie, For you kind review. We ae not pushy as we don't need to be, we let the quality of our sofas do the work, and we treat people like we would like to be treated. Thank You Ian"

Ann & Fred (7th September 2017)
"Many thanks for the exceptional customer service we have had since having our suite re-upholstered with your company. We have been very pleased with the finished result and high standard of workmanship involved. All of your team have done a great job, even returning our suite, the boys managed to manoeuvre the suite back into position with no mishaps. We wouldn't hesitate to recommend your company to other people."

Response from The Designer Sofa

"We supply quality and service you don't get in the big chain stores anymore, you are just a number to them. We are a family firm based in Long Eaton for many years now, we get to know many of our customs as they have been returning to us for over 20 years. We will help you if you want a bespoke sofa or your treasured old sofas reupholstered. That is why like you our customers would not hesitate to recommend us to friends and family. Thank You From all at The Designer Sofa"

Frances Follin (28th May 2019)
"We went up to Long Eaton today to inspect our newly recovered sofas - not so much recovered as reconstructed. They look as good as new and are even more comfortable than before. We have had them for over 30 years and they now look good enough to survive the next 30 (even if we don't!) There is real pride in workmanship here and it shows in every detail."

Response from The Designer Sofa

"Thank you, Frances. We put a lot of hard work into making our customers happy as we genuinely want all our customers to have a good experience and receive nothing but the best. Nothing leaves us until the customer has been to our workshop and inspected the work and the quality before paying the balance. New or re-upholstery we put 100% into every job. Best Wishes Ian & the Team"

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