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Customer Reviews

Nicola Clarke (11th April 2018)
"We have the most sumptuous settee, chair and footstool all made to our specific requirements. It all looks spectacular in our lounge, we are absolutely delighted with the effect. The customer service from all of the team has been second to none, a most friendly service. We will be returning in the future for other pieces. Thank you so much everyone at The Designer Sofa."

Response from The Designer Sofa

"Not only do we make the best furniture in the country we also pride ourselves on customer service, we genuinely want our customers to be happy and do our best all the way through the process to ensure this. When your bespoke furniture is finished we invite you to the factory to inspect your work before you pay your balance that way you know you are going to be happy with the finished item. From all the team"

Paul & Ali Bailey (1st December 2018)
"A real family business, giving a friendly, personal service where nothing is too much trouble. We decided that our old suite needed replacing but our living room is small and we needed something petite to fit in. A bespoke 3 piece was required. We chose our preferred suite and The Designer Sofa were most helpful offering to adjust the width, depth and height to suit as part of the service. We are delighted with the result and have already fallen asleep on our new furniture in front of the fire on a number of occasions due to its comfort. I visited the showroom recently and was welcomed like an old friend, such is the service. I cannot recommend them highly enough !"

Response from The Designer Sofa

"We pride ourselves on being a family run business, and it does show in the level of service you will get from The Designer Sofa it`s not just a job its a way of life for us. When you go to the big high street shops it's not the same, you're just a number, we treat everyone like friends and you never want to let a friend down. Ian and the Team"

Anne Bolton (28th March 2019)
"The people at designer sofa are exceptional with their care and expertise but it is the quality their workmanship that is absolute first class. From the carpenter who makes the beech thro to the lady who cuts the material the upholsterers and machinist are all the top in their trade so you are going to have the most comfortable sofas that last. Mine was made exactlty as i asked, am i happy with them, you bet i am."

Response from The Designer Sofa

"When we make you a sofa in our Long Eaton Factory it is a team effort, from ordering to delivery, everyone is an expert in their part in manufacturing perfect furniture for your home. Thank you for recognizing the work and effort that has gone into producing your furniture. Rest assured when you have a sofa from The Designer Sofa it will be just what you have always wanted, and with a coil spring unit and a beech hardwood frame, it will stay comfortable for years to come. Best Wishes All the Team"

Ann & Fred (7th September 2017)
"Many thanks for the exceptional customer service we have had since having our suite re-upholstered with your company. We have been very pleased with the finished result and high standard of workmanship involved. All of your team have done a great job, even returning our suite, the boys managed to manoeuvre the suite back into position with no mishaps. We wouldn't hesitate to recommend your company to other people."

Response from The Designer Sofa

"We supply quality and service you don't get in the big chain stores anymore, you are just a number to them. We are a family firm based in Long Eaton for many years now, we get to know many of our customs as they have been returning to us for over 20 years. We will help you if you want a bespoke sofa or your treasured old sofas reupholstered. That is why like you our customers would not hesitate to recommend us to friends and family. Thank You From all at The Designer Sofa"

Ray Walsh (17th July 2017)
"We looked for a local business where work is carried out in house. We set out to by new but following an inspection by Ian the salesman, we had our own furniture reupholstered. Thanks go to Tas, Ian and the whole team for a great job."

Response from The Designer Sofa

"We have been making sofas in Long Eaton now for many years and we are very proud of our quality, service and advice. We always give the best advice tailored to each customer. In your case, you had spent some time looking for new, with no luck. I listened carefully to you and advised you had your existing furniture restored to its former glory. You didn't realize it at the time but you already had a well-made sofa that ticked all your boxes, why look for new. Thank You From all the team at The Designer Sofa"

Mr & Mrs Moon (28th September 2018)
"We enjoyed the friendly and helpful approach to the process of reupholstering our 20+ year old suite which has been transformed and looks very much as if it will last us yet another 20 years. The care taken at every stage from quote to delivery was exemplary and we'd most certainly recommend the Designer Sofa team to anyone looking to revive a tired sofa or chair."

Response from The Designer Sofa

"Thank very much for your feedback, and it is reviews like this that make it all worthwhile. We are a family firm that treats people how we would like to be treated, from walking through the door for the first time, to coming to see your finished work before we deliver it to you. We ask all or customer to visit us when their work is compleated, whether is new or re-upholstery, to have a look and to make sure the work has been carried out to a high standard and they are happy before the balance is paid. Nothing is ever delivered to you unless it is 100%, we want you to be happy with the finished work. From all the team."

Peter & Sheila Roughton (11th December 2017)
"Uninspired by lack of choice, quality and value for money from high street retailers and department stores, the Internet persuaded us a trip to Long Eaton might be worthwhile. So pleased we did as the service afforded by Taz and his team was first class. From a picture we provided from a magazine, we had made a snuggler and a sofa in matching fabrics. At a cost no higher than we could have paid on the high street, we have two beautiful and unique pieces of furniture that we are absolutely delighted with. We would recommend anyone looking for quality and service and unable to find it on the high street, make the trip to The Designer Sofa at Long Eaton."

Response from The Designer Sofa

"A lot of people cannot find what they want on the high street and when they do the quality is not high enough. Smart shoppers like you think outside the box and think there must be more than the High Street and brands you see on the TV. This is where the designer sofa comes in, we can cater for your every need whether you want a really large sofa or small sofa, it's no problem for us. The looks of your sofa are important too, you can design your own sofa round the looks and quality that suits you. Thank You Ian"

John and Liz (15th November 2017)
"Our beautiful sofas arrived today and a special word of thanks to you all. Your attention to detail in every respect, good advice, friendly service and efficiency were much appreciated. You all have such enthusiasm for your fine sofas using only the best products available and a look into your factory whilst they are being produced confirms the lengths you go to ensure they are top quality. Many thanks ... and kind regards."

Response from The Designer Sofa

"Thank you so much, we are so pleased that you are happy with your furniture and the service you got from us all here at The Designer Sofa, Unfortunately, there are not many companies left like us in the marketplace now, it is all mass produced furniture sold by a salesman. Chain stores do not offer the level of service we give and they do not use coil springs with hardwood frames with a guaranteed of 20 years. Thank you From all the Team"

Kate (24th November 2018)
"Thank you all so much. Our sofas look wonderful. I can't believe they are the same ones that left here looking so sad and old a couple of weeks ago. You have all done a wonderful job, and everyone has been so friendly and helpful too. I will be highly recommending you to my friends and family. Congratulations on a job very well done. Best wishes, Kate"

Response from The Designer Sofa

"We have not advertised for years most of our work comes from recommends. You don't need to spend loads on advertising if you make a good product that people want, they will always come back for more and send their friends and family. We have a 35Year construction guarantee, so our customers come back after 15 to 20 years to have their sofas and chairs re-upholstered. All the best, The Designer Sofa"

John T (3rd May 2017)
"Thank you Taz and Ian, I cannot fault the service or quality of product and I would not hesitate to recommend you anyone. The sofa looks and feels fantastic.""

Response from The Designer Sofa

"We think a quality service is very important, we put the customer first. We have been producing the best quality bespoke sofas in Long Eaton for many years now and will continue to do so. That is why people recommend us to their friends and family with confidence. Best Wishes Ian"

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