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Geoff Davison (14th February 2019)
"It is almost unique nowadays to be totally satisfied with any service, however I am. From advice, design, manufacture and delivery these guys are the best I have encountered. Will recommend them without hesitation."

Response from The Designer Sofa

"I am glad you like your Bed sofa, we are doing more of them over the last few years. We can put a sofa bed in our sofas and corner units, to give you an extra comfy bed in your home. Thank you from all the team."

Nick & Geroudine (3rd October 2016)
"Thankyou for our new sofa. It really has the WOW factor in our lounge.We had searched everywhere for a sofa to fit the space available. Only after speaking to you did we realise the options open to us with a bespoke design. The sofa fits the space exactly and looks fantastic. We were impressed by the care you took to check all the measurements to ensure an exact fit. Delivery was before Christmas, just as you had promised. The sofa was the final touch to our newly decorated lounge. We would confidently recommend you to anyone."

Response from The Designer Sofa

"We're thrilled that you love your new sofa!"

Denise Taylor (22nd February 2020)
"I definitely recommend buying your furniture from here. So much choice of style and fabrics. We bought our suite in 2019 made to our requirements. We had been looking for two years and could not find what we wanted We are mote than pleased with not only the quality, but the service we received. So much so we are travelling back to the store to buy another one. We live in Cornwall."

Ms Thandi (15th December 2019)
"I will have my second Corner sofa delivered this week. My kitchen corner sofa is on the website. I’ve never had personal service like Ian, Taz and his sons before. They’ve been knowledgeable, guided us and attentive all the way through to the exasperation of my daughter who thinks I’m the most difficult person to please! I was advised All the way through on the frame, design, fabric & Colour. So much so that it was based on what was right for my family/home as opposed to sales/profit. I’d personally recommend them. They really are bespoke. Even compared to other Local Long Eaton sofa manufacturers who say they are bespoke but wouldn’t accommodate my measurements! Thank you so much for the service 😊"

Response from The Designer Sofa

"I have been helping you most of this year and we get to know one another and I want you to be happy with your new furniture. We are always here to help you nothing is to much trouble. We are truly bespoke and we still charge less than many others in the industry who are not bespoke and our quality is better. Thank you so much for letting us look after you and have a happy Christmas. P.S you are not difficult, you just want nice things made to the way you would like them. From all the team."

Ian Stewart (27th November 2018)
"Excellent customer service. 4 years after the purchase of our sofa, we decided to alter the height of it. Ian gave us spare legs to try at home to make sure we got it right and then did the alterations for free. He also took the time to talk through different cushion types and made sure we didn’t make any hasty, expensive decisions."

Response from The Designer Sofa

"At The Designer Sofa we think After Sales Service is really important as we want all our loyal customers to be happy for years to come. The alteration Mr Stewart wanted was not covered under the guarantee as it was not a fault but an alteration he wanted making after 4 years of having the sofas. I thought it was more important to help Mr Stewart than make a few pounds so I did not charge him for the alterations. We also take the same view when we first meet you and work out you requirements and need for your new sofa or corner unit, we don't use the fact we are bespoke to put the price up, when we know what you want we will always do as many of the bespoke alteration at no extra charge as we can, we don't want bespoke to be expensive. The reason we get get so many recommends and good reviews is we put customers first and keep the quality of or furniture high at a price you will like if you want quality furniture. Ian & the Team"

Adam Henson (26th August 2019)
"We are so happy with our new sofa’s. From the start we were very happy with the customer service and the way Ian explained everything to us. Ian helped us design our sofa’s and even came to our house to confirm measurements. The sofa’s were made and delivered much quicker than anticipated and they fit perfectly. When we went to see them in the showroom before delivery, it was really nice to meet everyone involved in building them. A quality product, that I am sure will be with us for many many years."

Response from The Designer Sofa

"Some people ask why we get so many 5 star reviews, this question is very simple to answer. Look at this review above, our customer service is 5 star and our product is second to none in the whole country and our customer judge it to be 5 stars, not us. Come and see and be part of The Designer Sofa family and we will look after you for many years to come. Ian and the Team"

Frances Follin (28th May 2019)
"We went up to Long Eaton today to inspect our newly recovered sofas - not so much recovered as reconstructed. They look as good as new and are even more comfortable than before. We have had them for over 30 years and they now look good enough to survive the next 30 (even if we don't!) There is real pride in workmanship here and it shows in every detail."

Response from The Designer Sofa

"Thank you, Frances. We put a lot of hard work into making our customers happy as we genuinely want all our customers to have a good experience and receive nothing but the best. Nothing leaves us until the customer has been to our workshop and inspected the work and the quality before paying the balance. New or re-upholstery we put 100% into every job. Best Wishes Ian & the Team"

Cheryl Cook (18th July 2019)
"I have been so impressed by this company. Everyone I have spoken to has been helpful and willing to give honest feedback to ensure that the customer gets the best outcome possible. I had a sofa and two chairs recovered and they are stunning. Highly recommend Taz, Ian and their team."

Response from The Designer Sofa

"Thank you for another great review, it has made my day. I have been doing this for 40 years now and I still want every customer to be this happy, and love their new sofa. There is only one way to any job, that is the right way. Ian"

Mr & Mrs Roach (5th December 2017)
"We thank the team of the designer sofa in Long Eaton for the excellent service. They carried out a home visit to check the sizes of the three-piece suite, from the initial visit to the to the delivery the team were always quick to answer any questions and make sure the specifications were exactly what we wanted. We have now had the three piece suite for several weeks and we can only give the highest recommendations for the quality and service thank you to the team at the designer sofa, thank you. John"

Response from The Designer Sofa

"Thank you for calling us a team because that's what we are, we believe a team can work a lot better than a collection of individuals, everybody has to do their part from start to finish to make a good experience for you. I really wanted to make you happy, because you told me the last two suites you have had you have been unhappy with them and this is your third attempt, that's why you have waited to do this review you because you wanted to try the furniture for a few week first to make sure he was happy. This means a lot to me Ian"

K Henderson (4th July 2019)
"Much beloved Parker and Farr sofas reunited with their former glory and more! Needed one sofa making smaller to fit our new home, was very nervous about doing it but the result is amazing!"

Response from The Designer Sofa

"We are the experts when it comes to reupholstering your sofas and chairs. When we restore your furniture we will only use the same parts as we use in our new furniture, that is why the quality is so high and you will be so happy. When we have finished your work we don't throw it back into your lounge like some companies and then disappear. If you are having new or reupholstery from The Designer Sofa we always invite you to the factory to inspect the quality and make sure you are happy with the work before it leaves the factory and you pay your balance. That is the reason why we get so many 5 star reviews, only happy customers take delivery of our work. Ian"