Customer Reviews

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Brian & Margaret Laing
19th June 2019
Overall Satisfaction
Comment
A great thank you to Taz and his team for our lovely well made chairs, due to past disappointments in purchasing furniture we decided to go direct to a manufacturer and we found the best in The Designer sofa, Long Eaton. Our journey Took two hours and was well worth it, so we would like to say thank you once again for the kindness we experienced. Brian and Margaret

Response from The Designer Sofa
Thank you, Brian & Margaret. We find people are prepared to travel 200, 300 miles and more when it comes to getting good quality sofas and chairs with nice friendly helpful, none pushy staff. I know you had two lots of furniture from other companies and have not been happy, but I hear this story all the time over the past few years. People need to start looking at more than the price. One good question to ask is what springs do you use in the furniture? If you are serious about comfortable furniture that will stay Comfortable for many years to come you need a mesh-topped coil spring unit. Thank you again for taking the trouble to let me know your thoughts on The Designer Sofa. Ian & the Team
Laura
6th June 2019
Overall Satisfaction
Comment
Can't thank Ian enough, his advice has potentially saved me a fortune! So helpful, and I'm very appreciative! :) x

Response from The Designer Sofa
Thank you, we always give the best advice we can to each of our customers. I like to treat people as I would like to be treated.
Frances Follin
28th May 2019
Overall Satisfaction
Comment
We went up to Long Eaton today to inspect our newly recovered sofas - not so much recovered as reconstructed. They look as good as new and are even more comfortable than before. We have had them for over 30 years and they now look good enough to survive the next 30 (even if we don't!) There is real pride in workmanship here and it shows in every detail.

Response from The Designer Sofa
Thank you, Frances. We put a lot of hard work into making our customers happy as we genuinely want all our customers to have a good experience and receive nothing but the best. Nothing leaves us until the customer has been to our workshop and inspected the work and the quality before paying the balance. New or re-upholstery we put 100% into every job. Best Wishes Ian & the Team
Michele Giles
16th May 2019
Overall Satisfaction
Comment
To buy new or reupholster our old suite that was the dilemma! Our sofas had been custom made 16 years ago and were looking worn and tired but nothing in the big furniture stores caught our eye. After reading the reviews and speaking to Ian I knew we'd made the right decision to go with the Designer Sofa option to reupholster for us. We are thrilled with the results! We now have an updated suite with lovely 'plumpy' cushions and believe me, after sitting on our conservatory wicker furniture for 4 weeks, we are so glad to have our comfy sofas back! All the team were brilliant from help with choosing fabrics to collection and delivery - would highly recommend.

Response from The Designer Sofa
Thank you, Michele and Steve. We always do our best from meeting a client to delivering you sofas to your home. If you want a new sofa or re-upholstery we use the same part and nothing is the second best. We are so proud of the work we produce that when it is finished we invite you back to look at the finished sofas or chairs, we don't expect you to pay until you are 100% happy with the finished work. That is the reason we get so many good reviews, we really do care. Ian & the Team
Anne Bolton
28th March 2019
Overall Satisfaction
Comment
The people at designer sofa are exceptional with their care and expertise but it is the quality their workmanship that is absolute first class. From the carpenter who makes the beech thro to the lady who cuts the material the upholsterers and machinist are all the top in their trade so you are going to have the most comfortable sofas that last. Mine was made exactlty as i asked, am i happy with them, you bet i am.

Response from The Designer Sofa
When we make you a sofa in our Long Eaton Factory it is a team effort, from ordering to delivery, everyone is an expert in their part in manufacturing perfect furniture for your home. Thank you for recognizing the work and effort that has gone into producing your furniture. Rest assured when you have a sofa from The Designer Sofa it will be just what you have always wanted, and with a coil spring unit and a beech hardwood frame, it will stay comfortable for years to come. Best Wishes All the Team
Geoff Davison
14th February 2019
Overall Satisfaction
Comment
It is almost unique nowadays to be totally satisfied with any service, however I am. From advice, design, manufacture and delivery these guys are the best I have encountered. Will recommend them without hesitation.

Response from The Designer Sofa
I am glad you like your Bed sofa, we are doing more of them over the last few years. We can put a sofa bed in our sofas and corner units, to give you an extra comfy bed in your home. Thank you from all the team.
Pierina Anderson
10th February 2019
Overall Satisfaction
Comment
I have just received my wing back chair and I am more than delighted. Great customer service and workmanship.

Response from The Designer Sofa
Your red wing back chair did look stunning in the red fabric you chose. The Wemyss Walbrook fabric is nice soft and looks great. thank you for taking the time to leave a review. Ian & Taz
Mike and Anne Sutton in Ashfield
15th January 2019
Overall Satisfaction
Comment
We thank you for all the help in designing a very comfortable 3 piece suit. We had been looking around all the large shops but there was nothing suitable, problems like sitting heights depth of seat height of arms and choice of fabrics. Designer Sofa because they are bespoke manufacturers we were able to solve all these problems in just a few visits their care and help was commendable and the result very satisfactory. I highly recommend this company.

Response from The Designer Sofa
People don't realise how easy it is to look for a sofa when you can have any size you want, and you have no restrictions. People are used to going around the shops and only finding something that will do but not right, and this is not good enough for most people. When you have experienced a bespoke company like The Designer Sofa and find out how easy it is to find your perfect sofa, you want to tell everybody as it makes life so much easier. We design comfort into your new sofa, and it is intended to last for years to come with a massive 35-year construction guarantee, that you just cannot get with a high street company. There is an old saying you get what you paid for, but with The Designer Sofa, you get more than what you pay for.
Paul & Ali Bailey
1st December 2018
Overall Satisfaction
Comment
A real family business, giving a friendly, personal service where nothing is too much trouble. We decided that our old suite needed replacing but our living room is small and we needed something petite to fit in. A bespoke 3 piece was required. We chose our preferred suite and The Designer Sofa were most helpful offering to adjust the width, depth and height to suit as part of the service. We are delighted with the result and have already fallen asleep on our new furniture in front of the fire on a number of occasions due to its comfort. I visited the showroom recently and was welcomed like an old friend, such is the service. I cannot recommend them highly enough !

Response from The Designer Sofa
We pride ourselves on being a family run business, and it does show in the level of service you will get from The Designer Sofa it`s not just a job its a way of life for us. When you go to the big high street shops it's not the same, you're just a number, we treat everyone like friends and you never want to let a friend down. Ian and the Team
Ian Stewart
27th November 2018
Overall Satisfaction
Comment
Excellent customer service. 4 years after the purchase of our sofa, we decided to alter the height of it. Ian gave us spare legs to try at home to make sure we got it right and then did the alterations for free. He also took the time to talk through different cushion types and made sure we didn’t make any hasty, expensive decisions.

Response from The Designer Sofa
At The Designer Sofa we think After Sales Service is really important as we want all our loyal customers to be happy for years to come. The alteration Mr Stewart wanted was not covered under the guarantee as it was not a fault but an alteration he wanted making after 4 years of having the sofas. I thought it was more important to help Mr Stewart than make a few pounds so I did not charge him for the alterations. We also take the same view when we first meet you and work out you requirements and need for your new sofa or corner unit, we don't use the fact we are bespoke to put the price up, when we know what you want we will always do as many of the bespoke alteration at no extra charge as we can, we don't want bespoke to be expensive. The reason we get get so many recommends and good reviews is we put customers first and keep the quality of or furniture high at a price you will like if you want quality furniture. Ian & the Team
Kate
24th November 2018
Overall Satisfaction
Comment
Thank you all so much. Our sofas look wonderful. I can't believe they are the same ones that left here looking so sad and old a couple of weeks ago. You have all done a wonderful job, and everyone has been so friendly and helpful too. I will be highly recommending you to my friends and family. Congratulations on a job very well done. Best wishes, Kate

Response from The Designer Sofa
We have not advertised for years most of our work comes from recommends. You don't need to spend loads on advertising if you make a good product that people want, they will always come back for more and send their friends and family. We have a 35Year construction guarantee, so our customers come back after 15 to 20 years to have their sofas and chairs re-upholstered. All the best, The Designer Sofa
Emma & Graeme Mascall
23rd October 2018
Overall Satisfaction
Comment
We cannot thank you enough for our gorgeous new sofas. After 15 years we decided to change to our dream sofa, a chesterfield. With your expert advice we were able to work out what we wanted from fabric and colour to size. Even better you carried out a measuring service which was for us invaluable. It took all the stress out of the process for us. It was even not too much trouble to hold the sofas for us for a couple of weeks because of a delay with a new floor. Delivery was a breeze and at no time did we have to worry about any little detail because of the quality of both the service and workmanship. We have and continue to recommend you and will certainly be back again for other rooms. A special mention to Ian who went above and beyond and was very patient answering all our questions.

Response from The Designer Sofa
Thank you for giving your opinion on The Designer Sofa. I must admit I did enjoy coming over to Royal Leamington Spa to do the home service you required. After we had done all the measuring and looked at fabric samples, I went to have a look around Leamington and fell in love with it and have been back with the family four times since, if it were not for you I would not have found out how beautiful it was around your hometown. We always put customers first, and of cause quality, many companies don't bother about quality and the customer when things go wrong. As you know, we have balances and check throughout the design process and when your work is finished, we invite you to the factory to examine your work before you pay the balance. Nothing ever leaves the factory unless
JUSTINE LEAPER
10th October 2018
Overall Satisfaction
Comment
Our sofa, chair and footstools where purchased 7years ago and apart from a few dog hairs I haven't brushed off today they still look as good today and are just as comfortable as when we had them. Furniture that's made to to your own requirements whether its extra support needed for a bad back or preference for a slightly taller chair back Is not a problem. The service, knowledge, quality and craftsmanship from all at The Design Sofa can not be beaten.

Response from The Designer Sofa
It`s nice to get feedback from a customer who has had our furniture for a few years and have had a chance to see how good it is. We can make furniture to fit you and your room, and if you have a bad back or some other medical condition we can make a sofa to help you. Our furniture is not mass produced very quickly like the sofa on the high street, each one is handmade especially for you. When your frame is made your name is put on it at the beginning and our craftsman will then turn it into your sofa or chair. Thank You from all the Team
Mr & Mrs Moon
28th September 2018
Overall Satisfaction
Comment
We enjoyed the friendly and helpful approach to the process of reupholstering our 20+ year old suite which has been transformed and looks very much as if it will last us yet another 20 years. The care taken at every stage from quote to delivery was exemplary and we'd most certainly recommend the Designer Sofa team to anyone looking to revive a tired sofa or chair.

Response from The Designer Sofa
Thank very much for your feedback, and it is reviews like this that make it all worthwhile. We are a family firm that treats people how we would like to be treated, from walking through the door for the first time, to coming to see your finished work before we deliver it to you. We ask all or customer to visit us when their work is compleated, whether is new or re-upholstery, to have a look and to make sure the work has been carried out to a high standard and they are happy before the balance is paid. Nothing is ever delivered to you unless it is 100%, we want you to be happy with the finished work. From all the team.
John and Gilly
4th September 2018
Overall Satisfaction
Comment
Taz, Ian and now Zak represent the very best in the business. We have nothing but praise for their craftsmanship, care and attention to the detail you want in your sofa. Their customer service is second to none. The very best of British - two new settees and third refurbished over a fair few years - we can speak from a very satisfied and longstanding point of view. Thanks guys. Gilly and John

Response from The Designer Sofa
Thank you Gilly & John I much appreciate you taking the time to leave a review. when people buy furniture the just ask the price and never look at the specifications if you don't ask questions like what is the seat spring guarantee you could end up with a sofa with a 1 year and not a 20-year guarantee like the one we provide. You came back to use after a couple of years for more work because you know and trust us, this is the case with many of our customer that return and recommend us to their family and friends. Thank you from all the team
Ann Fred Hussey
5th May 2018
Overall Satisfaction
Comment
Dear Taz and Ian Many thanks for the exceptional customer service we have had since having our suite reupholstered with your company. We have been very pleased with the finished result and the high standard of workmanship involved. All of your team have done a great job. Even returning our suite the boys managed to manoeuvre the suite back into position with no mishaps. We would not hesitate to recommend your company to other people. Once again many thanks yours sincerely. Ann & Fred Hussy

Response from The Designer Sofa
Hi Anne and Fred Thank you very much for your feedback much appreciated. We are very proud of our customer services and the quality we produce for every customer. We think there is only one way to do a job and that is the right way, much of the work we do on re-upholstery it's better when we have finished it than the job was originally when first purchased. You can be reassured we are going to do with the first class job for you because when the work is finished we invite you down to have a look at it, and examine it before you pay your balance and we deliver it back out to you. Ian & the Team
Nicola Clarke
11th April 2018
Overall Satisfaction
Comment
We have the most sumptuous settee, chair and footstool all made to our specific requirements. It all looks spectacular in our lounge, we are absolutely delighted with the effect. The customer service from all of the team has been second to none, a most friendly service. We will be returning in the future for other pieces. Thank you so much everyone at The Designer Sofa.

Response from The Designer Sofa
Not only do we make the best furniture in the country we also pride ourselves on customer service, we genuinely want our customers to be happy and do our best all the way through the process to ensure this. When your bespoke furniture is finished we invite you to the factory to inspect your work before you pay your balance that way you know you are going to be happy with the finished item. From all the team
Pam Young
25th January 2018
Overall Satisfaction
Comment
Thanks for restoring areas of our ten year old Tetrad sofas destroyed by our cats! They now look like new. The cats have also had their claws clipped! We are very pleased with your work.

Response from The Designer Sofa
Thank you Pam, for the feedback, yes good idea to have the cat's claws clipped as your sofas look so good now. Ian & the Team
Matthew Dennison
18th January 2018
Overall Satisfaction
Comment
I would highly recommend this company. Bought Knowles 15 years ago and just had recovered. Excellent job. The really good thing about this company is that they really do care about customer satisfaction and will go to almost any lengths to ensure that you are happy. I would not buy a sofa from anywhere else. They are great value, especially when taking into consideration the quality and service that I received..

Response from The Designer Sofa
Whether you have a new bespoke sofa or your sofa re-upholstered we always want to make you happy and we go that little further to ensure this happens. Quality and our customers are our number one priority, and I think it shows in the reviews we receive. Thank You from all the team.
Pat & David Burton
12th January 2018
Overall Satisfaction
Comment
Dear Taz and the workshop team, We write to say thanks again to you and the team for the wonderful job you did for us on our two sofas and armchair and for your advice on choice and mixing fabrics which really was so helpful. As you know when we paid our pre delivery visit to you we were over the moon with the result, the transformation was amazing and everything you promised from quality to craftsmanship was delivered. We have a brand new suite and it has to be said we like it even more than the original and at a very reasonable cost considering what it would have been to replace. We would highly recommend the company to anyone who wants the reassurance of a truly professional job, the whole experience was a pleasure. Best Regards Pat & David Burton Mansfield

Response from The Designer Sofa
Thank you, Pat & David. You are saying what a lot of people say about our re-upholstery work, we always deliver what we promise, and your furniture will look as good if not better than the day you first bought it. We are a professional team, that takes our work very seriously, and our motto is to treat people like you would like to be treated yourself. Best Wishes All the Team
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35 year Construction guarantee as standard

At the Designer Sofa, we are proud of our craftsmanship and confident in our products longevity. We design and build from start to finish and with this in mind, we are confident that the end result is furniture that will last for years to come.

Such is our confidence in our build quality, we are happy to provide a 35-year construction guarantee on all our sofas and chairs. Buying from us gives you the confidence and peace of mind that your furniture is built to last.

Quality Materials Sourced From the UK

Handmade in Long Eaton


The difference between us and many companies is that we don’t use modern mass produced manufacturing techniques. We combine modern technology with the old tried and tested ways of making furniture that date back over half a century.

We put all our efforts into great designs and comfort, all our sofas are made with Wade Coil springs and hardwood frames. Each piece of our handmade furniture that leaves our factory is made individually for you.

We source as many components from local and sustainable sources as possible. The wood for the frames is from the UK (from sustainable sources). The fillings for the cushions are made in Long Eaton. The Coil seat springs are made in Long Eaton. Most of the parts are made or supplied by British companies, which are good for the planet and good for the economy. We are a UK sofa manufacture your sofa will be made in Long Eaton recognised as a centre of excellence in the furniture industry. If you want to support the British economy and get a quality corner unit, sofa or chair The Designer Sofa of Long Eaton is the place to visit.

We are proud to be a British furniture manufacturer
Your next sofa could be handmade sofa from Long Eaton

Leather or Fabric?

Your sofa or chair can be upholstered in any fabric and made to any design you wish. We have a fabulous range of the latest fabrics and we are confident that you will find the fabric you are looking for.

Our team here at The Designer Sofa are always on hand to offer their expertise to help you choose your fabric, we can also provide samples.


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