Customer Reviews

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Jan Brockhurst
1st September 2020
Overall Satisfaction
Comment
Cannot speak too highly of these guys. From start to finish, the service we received in choosing our new suite was exemplary. Advice, ideas and even referrals to other showrooms so that we were able to feel completely satisfied with quality and value. Nothing was too much trouble and we made our decisions. Now we can't wait to see our suite. Highly recommend this company to anyone. A fabulous shopping experience!
Nigel and Jenny Page
27th July 2020
Overall Satisfaction
Comment
We had been looking to replace our sofa and two armchairs for ages and we found The Designer Sofa Company by chance whilst visiting the showrooms of a large manufacturer opposite. We popped in and were immediately struck by their pride in the materials they use and in the skill they apply in hand making their furniture. They were incredibly helpful in explaining how good furniture is constructed (and how volume manufacturers often use other methods to save time). We took our time – they were very patient and we were not rushed – and ordered two sofas, one of which was to the bespoke size that we required. Prior to the agreed delivery date, the lockdown, because of the Covid-19 pandemic, started. We accepted that a delay was inevitable and was not their fault and we contacted Zac from time to time to check on progress once the lockdown was easing. When our sofas were ready, we visited Long Eaton to view them and confirm that we were happy with them. Extra customer care like this is very difficult to find nowadays. Taz is obviously passionate about the quality his company produces and wants his customers to be happy. The sofas arrived and we are delighted with them. The frames are very solid and obviously well-made and the cushions are very comfortable. Zac and his brother worked carefully to get them through several doorways and into our lounge. Thank you to Taz, Zac and the whole team for our wonderful new sofas.
Margaret Spencer
23rd July 2020
Overall Satisfaction
Comment
If you are looking for good quality and excellent service, look no further. After looking at The Designer Sofa shop, we wouldn't go any where else.. After ordering 2 sofas, they were delayed due to the ,"Virus ". I became very stressed and worried, had we chosen the right fabric and the right style?? Eventually we were able to see our sofas. I was reduced to tears!!! They looked amazing they were soooooo comfortable. They ooze quality. We will be forever grateful that we found this small, family business, where quality is there priority. Many thanks to all who took part in the manufacture of our our wonderful furniture.
Pamela Bailey
22nd July 2020
Overall Satisfaction
Comment
Really pleased with my new sofa. Despite being caught in the virus lockdown it came as soon as possible and was worth waiting for. Excellent customer service throughout the whole experience and would thoroughly recommend.
Phinea stewart
22nd July 2020
Overall Satisfaction
Comment
If I could give more stars we would this company are more friends now from the first minutes in there wonderful shop till today when it was delivered they have been kind careing nothing was to much trouble there service was second to none thank you so much you really have changed our lives and we look forward to visiting you soon with kind regards best wishes and many thanks from the stewarts
James Clarke
9th July 2020
Overall Satisfaction
Comment
Delighted with our new sofa and the service. A genuine personal service you just don't get else where nowadays. No sales pitch just shown the quality materials and craftsmanship on offer which speaks for itself. Taz and team amazing throughout from helping us choose from the endless possibilities with fabric/design to keeping us informed and inviting us to see progress in the workshop. Even with the difficult situation we've all been in recently they have worked hard to get our sofas done with minimal delay and kept us informed throughout. Now to the finished furniture.. Wow! Surpassed our expectations which were high, oozes quality, this furniture is top notch and built to last! Can't recommend enough absolute pleasure to do business with I'd struggle to buy a 'normal sofa' again! Thanks to taz and team for the hard work we will certainly see you in the future
Gareth Cosslett
6th July 2020
Overall Satisfaction
Comment
This is a brilliant company, staffed by helpful, flexible people who take an enormous amount of pride in their product. The sofas produced by The Designer Sofa company are absolutely top notch. Beautifully made, very robust. You genuinely get the impression when they deliver you the finished product that they love your sofa as much as you do! They're so proud of their craftsmen and upholsterers and are understandably horrified at some of the shoddy, over-priced rubbish parts of their industry are happy to churn out. All this for a good price. Given that they can make absolutely anything in any style or material you want, why would you go elsewhere? We showed them the type of arm style we wanted in a magazine, they made it. We found a wool we loved from an obscure Welsh mill, they sourced it and made a beautiful footstool out of it (which would have cost three times more if we'd bought elsewhere and would have been nowhere near as well made). A quick story to illustrate the customer care you get from Tas, Zac and the team: as they were delivering my sofa from Long Eaton and my dad still lives there, I cheekily asked if they could also deliver an item of furniture my dad was giving me because they were coming up anyway. It was a very heavy butchers block which takes three men to lift. Many businesses would have said no to the extra hassle. Not only did Tas agree without hesitation, but one of their carpenters fixed its leg while it was at their factory! Free of charge! In his lunch hour! Because "he loves anything in wood and couldn't resist it"! It's the sort of care and pride that you only get with a family company more interested in pleasing their customers than chasing a quick buck. This is the longest online review I've written for anything, ever. I don't normally bother, even if I'm pleased with what I've bought. But I felt so delighted with my sofas that I felt compelled to share what a great little family business this is.
Jan Stanway
22nd June 2020
Overall Satisfaction
Comment
Taz and Zach, we have been meaning to leave a review for the last six months but we can now report the reaction of friends and family to our 13 pieces of reupholstered furniture. Firstly everyone agrees that the quality is exceptional but they can hardly believe that the two modern sofas in front of their eyes are actually the two old, traditional ones we previously enjoyed for some 14 years! Whilst hunting for a new suite we met Taz who took the time to educate us in much about furniture and upholstery and we made the decision to stay with the expensive furniture we already had. Thank you for all your time and patience and thank goodness, through these extremely strange few months, we have been surrounded by our comfortable ‘new’ furniture. We hope you and all your expert staff are safe and well but we are confident that your business will come through as you are so good at what you do. It was a real pleasure to work with you and nothing seemed to be too much trouble. Our very best wishes to you all, Jan & Ian
Peter & Bernie McArdle
18th June 2020
Overall Satisfaction
Comment
A company producing top quality products with superb customer service. They use the best materials to create modern and traditional designs at reasonable cost. Very pleased with our sofa.
Vanda and Will
27th May 2020
Overall Satisfaction
Comment
Thank you so much for our lovely corner sofa. It fits the space perfectly, and is really comfy. I have waited a year to write this review, as I wanted to truly test the sofa! Well, after dealing with two kittens, and four adults, and all the cushion covers being washed (we specified a washable fabric) it still looks like new. The ability to choose precisely so many aspects of the design; the helpfulness and expertise of everyone and the superb quality of the sofa are a few reasons why you are the best!
Marian Hale
16th March 2020
Overall Satisfaction
Comment
What an amazing company to buy your sofa from. Taz the owner and his staff including his son Zack are the most wonderful people to do business with, also his team of upholsterers who work in the factory. They pride themselves on customer satisfaction and producing a sofa that not only looks amazing but is well made and comfortable. I needed the arms on my new sofa raising before I took delivery of it, I felt very worried about asking if they could alter it for me. I need not have concerned myself, Taz was so understanding, his motto is getting the job done the right way so that his customers are happy with the end product. Even if that means altering the sofa before it leaves his showroom, and putting more work upon himself and his hard pressed workers who work extremely hard. So may I say a big thank you to Designer Sofa for being the best place to buy quality armchairs, sofa’s etc. Cannot wait to get my finished sofa but I am prepared to wait because I know the quality of what the end product will look like. Best wishes Marian Hale
Mike & Janice Terry
7th March 2020
Overall Satisfaction
Comment
Janice and I would like to congratulate you and pass on our sincerest thanks to Zak , Taz and all the outstanding craftsmen and upholsterers for the really amazing re upholstering job you have done for us , ( absolutely amazing ), Our Duresta Suite is now even better than when it was new. The suite has been stripped back to the bare frame an re built using the best possible springs, padding, cushion fillings etc, and the fabric recommended by Zak is fantastic. The service and care we received througout is to be congratulated , we were treated with the utmost respect by all the team, Taz and his sons (are so very courteous and helpful ,polite and professional, ( an outstanding family team ). The craftsmen and upholsterers show they are top of their profession and must be congratulated and praised for their dedication to producing such amazing workmanship. We would highly recommend your company to anyone who is looking to have their furniture re upholstered or even looking to have their choice of furniture made bespoke and created from scratch to your own specification and achieve truly amazing pieces of furniture / upholstery, Thank you so very much for everything, Best and kindest wishes for your future, Mike & Janice.
Lynda Leslie
5th March 2020
Overall Satisfaction
Comment
We found this fabulous company on line while looking for something else, and what a find! We rang and enquiring about getting new sponges for couch and chair, Taz explained they could do them just put the covers in the post, we will do the sponge for you and deliver them as he didn’t like to use a courier! We were not disappointed the cushions are amazing and are really comfy. Thank you so much everyone involved!
Denise Taylor
22nd February 2020
Overall Satisfaction
Comment
I definitely recommend buying your furniture from here. So much choice of style and fabrics. We bought our suite in 2019 made to our requirements. We had been looking for two years and could not find what we wanted We are mote than pleased with not only the quality, but the service we received. So much so we are travelling back to the store to buy another one. We live in Cornwall.
Lynn & Dave Nelson
5th February 2020
Overall Satisfaction
Comment
We’re are so pleased with the workmanship and service. Our multi York sofas look amazing after being re-upholstered and altered slightly in height and seat cushion width. Ian,Taz and the boys do an amazing job. They talk you through all the work and help you decide on fabric and colors. We checked the finished sofas before delivery and could not believe they were the Sam ones. As I sit on one now writing this review I am still amazed at the transformation. The whole team are very professional and friendly. We discussed the work over coffee and chatted for ages you are treated exceptionally well. Thank you so much it was money well spent, yes we could have bought new ones but why when these were only worn out material they frames were solid. Collection and delivery was exceptional as we moved house in between the two, this was not a problem at all. Once again thank you see you in another ten years. 😀
Sharon and mark
7th January 2020
Overall Satisfaction
Comment
The service from Taz and his team was spot on from the start. Professional,and engaging , their customer services is exemplary ensuring they met all of our customer needs . We had a multi York sofa and chair that we wished to have duplicated for our cottage. Not being able to fully replicate our sofa and chair as the material of our original items was no longer available and we needed one of the sofas to be made in slightly smaller dimensionsIan spent a good hour with us going through the detail and choosing the right material for the final items over a cup of tea. Once decided, we made arrangements to get our original sofa and chair to Taz and the team so they could Build the additional items with an expectation of completion in 6-8 weeks. This expectation was honoured with an invite to visit the shop to see the finished products . In the interim of the viewing and collection, Taz kept contact regarding the final touches re finials, legs etc,. When we arrived to see the finished sofas and chairs , we were not disappointed .The sofas looked proportionate despite one being slightly smaller as asked and it was not possible to tell which chair was the original and which the duplicated chair. The finish on sofas and chairs was top class and all items were supportive and comfortable . Now back in the cottage the sofas anc chairs fit perfectly, in size and design. Made with quality materials and attention to detail we look forward to enjoying them for many years

Response from The Designer Sofa
Wow thank you for that detailed review. I don`t think I need to add anything to it. We always try our best and its nice to be appreciated. From all the team, thank you.
Ms Thandi
15th December 2019
Overall Satisfaction
Comment
I will have my second Corner sofa delivered this week. My kitchen corner sofa is on the website. I’ve never had personal service like Ian, Taz and his sons before. They’ve been knowledgeable, guided us and attentive all the way through to the exasperation of my daughter who thinks I’m the most difficult person to please! I was advised All the way through on the frame, design, fabric & Colour. So much so that it was based on what was right for my family/home as opposed to sales/profit. I’d personally recommend them. They really are bespoke. Even compared to other Local Long Eaton sofa manufacturers who say they are bespoke but wouldn’t accommodate my measurements! Thank you so much for the service 😊

Response from The Designer Sofa
I have been helping you most of this year and we get to know one another and I want you to be happy with your new furniture. We are always here to help you nothing is to much trouble. We are truly bespoke and we still charge less than many others in the industry who are not bespoke and our quality is better. Thank you so much for letting us look after you and have a happy Christmas. P.S you are not difficult, you just want nice things made to the way you would like them. From all the team.
Mr and Mrs P Benson
8th November 2019
Overall Satisfaction
Comment
A five star service throughout, from entering the store to finally receiving the finished product.Thank you to the whole team, we really love our new suite. Liz and Pete Benson

Response from The Designer Sofa
Another Five Stars, we work hard to please each customer and provide a first-class experience and service, the way it used to be in the good old days. Our product is second to none, we are one of the few remaining companies the still put coil springs in all our sofas, with a 35year construction guarantee, so you will be happy for year to come. Thank you for your feedback. Ian & all the team.
Jacqueline Bamford
10th September 2019
Overall Satisfaction
Comment
Friendly service, made the sofa specifically as we asked, was made to measure. The men who delivered the sofa had an absolute nightmare trying to get it in our house, they remained calm, patient and finally after 3 hours our sofa was in and ready to use. Excellent quality and choice, would definitely recommend a visit to the showroom. They make items to your specifications.

Response from The Designer Sofa
Some delivery is harder to do than others but we always get them in your room. Some delivery would be impossible be we can do them because we can build your sofa in two halves for easy delivery. It is possible with The Designer Sofa to get your corner unit or sofa into a room other companies would not attempt to do. We build your sofa your way to make the most of your room.
Adam Henson
26th August 2019
Overall Satisfaction
Comment
We are so happy with our new sofa’s. From the start we were very happy with the customer service and the way Ian explained everything to us. Ian helped us design our sofa’s and even came to our house to confirm measurements. The sofa’s were made and delivered much quicker than anticipated and they fit perfectly. When we went to see them in the showroom before delivery, it was really nice to meet everyone involved in building them. A quality product, that I am sure will be with us for many many years.

Response from The Designer Sofa
Some people ask why we get so many 5 star reviews, this question is very simple to answer. Look at this review above, our customer service is 5 star and our product is second to none in the whole country and our customer judge it to be 5 stars, not us. Come and see and be part of The Designer Sofa family and we will look after you for many years to come. Ian and the Team
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35 year Construction guarantee as standard

At the Designer Sofa, we are proud of our craftsmanship and confident in our products longevity. We design and build from start to finish and with this in mind, we are confident that the end result is furniture that will last for years to come.

Such is our confidence in our build quality, we are happy to provide a 35-year construction guarantee on all our sofas and chairs. Buying from us gives you the confidence and peace of mind that your furniture is built to last.

Quality Materials Sourced From the UK

Handmade in Long Eaton


The difference between us and many companies is that we don’t use modern mass produced manufacturing techniques. We combine modern technology with the old tried and tested ways of making furniture that date back over half a century.

We put all our efforts into great designs and comfort, all our sofas are made with Wade Coil springs and hardwood frames. Each piece of our handmade furniture that leaves our factory is made individually for you.

We source as many components from local and sustainable sources as possible. The wood for the frames is from the UK (from sustainable sources). The fillings for the cushions are made in Long Eaton. The Coil seat springs are made in Long Eaton. Most of the parts are made or supplied by British companies, which are good for the planet and good for the economy. We are a UK sofa manufacture your sofa will be made in Long Eaton recognised as a centre of excellence in the furniture industry. If you want to support the British economy and get a quality corner unit, sofa or chair The Designer Sofa of Long Eaton is the place to visit.

We are proud to be a British furniture manufacturer
Your next sofa could be handmade sofa from Long Eaton

Leather or Fabric?

Your sofa or chair can be upholstered in any fabric and made to any design you wish. We have a fabulous range of the latest fabrics and we are confident that you will find the fabric you are looking for.

Our team here at The Designer Sofa are always on hand to offer their expertise to help you choose your fabric, we can also provide samples.


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