Customer Reviews

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Adam Henson
7th August 2019
Overall Satisfaction
Comment
We are so happy with our new sofa’s. From the start we were very happy with the customer service and the way Ian explained everything to us. Ian helped us design our sofa’s and even came to our house to confirm measurements. The sofa’s were made and delivered much quicker than anticipated and they fit perfectly. When we went to see them in the showroom before delivery, it was really nice to meet everyone involved in building them. A quality product, that I am sure will be with us for many many years.

Response from The Designer Sofa
Some people ask why we get so many 5 star reviews, this question is very simple to answer. Look at this review above, our customer service is 5 star and our product is second to none in the whole country and our customer judge it to be 5 stars, not us. Come and see and be part of The Designer Sofa family and we will look after you for many years to come. Ian and the Team
gillian and john machin
2nd August 2019
Overall Satisfaction
Comment
Dear Taz, thank you for your help this weekend, came in with a very tired sofa and walked out with a beautiful new one,we are delighted but then we knew that we would be, having had your excellent work before, our conservatory looks like a new room now, good to chat about our likes and dislikes sitting comfortable with you and a cup of tea. thanks again taz and ian and your very happy team.

Response from The Designer Sofa
Thank you, Gillian and John. We do make a lot of tea and coffee here, as we like people to feel at home and enjoy choosing your perfect furniture. This is not just a job to us it`s a way of life and we genuinely want you to be happy with your new or re-upholstered sofas and chairs. A sofa is never too old to be restored to is`s former glory in fact it is the newer furniture that is poorly mad that is not worth restoring. Enjoy your furniture Ian & the Team.
Hiten Mistry
20th July 2019
Overall Satisfaction
Comment
Thanks you to all the team for the great help and support while I chose my sofas. The staff were very patient and there to help whenever required. As I went for bright red sofas, it was a difficult decision to go so bold, however, I did not at any point feel pressured to buy. Instead, they were on hand to help whenever required. One thing that really made my decision to buy was the adaptability to allow truly bespoke sofas, as I was able to have reversible patterns, due to really liking 2 designs. I have had my sofas now for a few months now and I am still really happy with them! Thank you to all the team for their friendly and professional service. I recommend anyone interested in something special and different for their sofas to go take a look and be brave and go for colour if you want it! Happy for any photos of my sofas to be used to help others. Finally, the actual quality of the sofas are of an extremely high standard, I absolutely love them! Thanks again! Hiten

Response from The Designer Sofa
This is what we aim for on every order, your review sums up what we are about at The Designer Sofa. We never put pressure on anyone to buy, as you will not make the best decisions that way. Most people can see the advantage of investing in one of our sofas, especially if you want quality and comfort for many years to come. If want cheap price then go to the chain stores you see advertised on TV every day, two cheap sofas will usually cost more than one of our sofas, and our sofas have a 35year construction guarantee. in the long run, this will be the lowest price sofa that stays comfortable that you will ever own. Unlike the shops, we will help you all the way through the process, from designing your perfect sofa to delivery to your home we do it all.
L McDonagh
6th July 2019
Overall Satisfaction
Comment
Excellent service and experience throughout. I went to the designer sofa because I'd seen several pieces of furniture online I thought were almost perfect but never something that ticked all my boxes. So I went in and showed them some pictures and from there it was all about getting the perfect chair. I was shown the hundreds of fabrics to choose from that meet my needs in colour and resiliance, and shown and got to test the various types of cushions/fillings to decide what was most suitable for me. And then I got the opportunity to sit in a chair and ask for things like "this chair but with a deeper cushion", "the arms need to be 3 inches higher", "the back needs to be wider". Right down to the bespoke level. I was explained the types of wood used to build the frame is hardwood and not a single creak in it. And what's better is if I ever get fed up of the fabric, I can come back and get it reupholstered, because I feel I've got a chair that's actually going to last me a lifetime as opposed to a store brought from even the most highest quality of high street stores. I'm absolutely in love with the armchair and will definitely be going back in the future for a sofa.

Response from The Designer Sofa
Once you have had a sofa from The Designer Sofa you will come back for more, we believe a customer is for life and not just for that sale, we will always be here to help you. This is also the reason we get so many recommendations, and people sent their family and friend to be looked after by our friendly team. Distance is not a problem we cover the whole country.
K Henderson
4th July 2019
Overall Satisfaction
Comment
Much beloved Parker and Farr sofas reunited with their former glory and more! Needed one sofa making smaller to fit our new home, was very nervous about doing it but the result is amazing!

Response from The Designer Sofa
We are the experts when it comes to reupholstering your sofas and chairs. When we restore your furniture we will only use the same parts as we use in our new furniture, that is why the quality is so high and you will be so happy. When we have finished your work we don't throw it back into your lounge like some companies and then disappear. If you are having new or reupholstery from The Designer Sofa we always invite you to the factory to inspect the quality and make sure you are happy with the work before it leaves the factory and you pay your balance. That is the reason why we get so many 5 star reviews, only happy customers take delivery of our work. Ian
Cheryl Cook
2nd July 2019
Overall Satisfaction
Comment
I have been so impressed by this company. Everyone I have spoken to has been helpful and willing to give honest feedback to ensure that the customer gets the best outcome possible. I had a sofa and two chairs recovered and they are stunning. Highly recommend Taz, Ian and their team.

Response from The Designer Sofa
Thank you for another great review, it has made my day. I have been doing this for 40 years now and I still want every customer to be this happy, and love their new sofa. There is only one way to any job, that is the right way. Ian
A Parker
29th June 2019
Overall Satisfaction
Comment
I never thought I'd be saying this but......today I was moved to tears by the sight of my new sofa! It was 12 wks ago that my husband and I walked into The Designer Sofa shop and met Taz and Ian. We'd been looking for a new sofa for about a year. I had an image in my head of what I wanted and despite listening to various sales patter and visiting endless furniture and department stores, I wasn't happy with the choices available. What a breath of fresh air it was to meet Taz and his team. They are all very proud and passionate about what they do and rightly so. The service they deliver is truly exceptional. The furniture is all handmade using the highest quality British hardwood and springs. The team's ethics and values take you back to a time when buying British meant you were guaranteed the highest quality product that would be reliable and sold at an honest price. Taz explained that they could make any sofa we wanted, any style, size, any fabric.....the choice is endless. There is no "hard sell" or sales banter. They don't need to. The quality speaks for itself. He then proceeded to show us how they make the furniture! He proudly introduced us to his craftsmen in the workshop next door.....no room for hierarchy there. Immediately the team's expertise, skill and honesty was apparent. Their transparency was so refreshing. True British craftsmanship is rare these days but that is what you get with The Designer Sofa team. They have kept us informed throughout the whole process, ensuring we were happy with the way the fabric would fit the frame. I've always had a second hand sofa before......so silly as it sounds........I was quite moved today when I saw my sofa completed! The "image in my head" had become a reality and is much better than I ever dreamed. It is perfect in every way, the quality and detail are astounding and it is comfortable beyond belief. A huge thank you to Taz and his team and best wishes for the future.

Response from The Designer Sofa
This review sums up why we only get 5-star reviews. We are passionate about what we do, British craftsmanship at it`s best. Our team of men and women work for you to produce the best furniture you will get anywhere. Call us now on 0115 9464636 and put us to the test, it will be the best decision you could ever make when looking for your dream furniture.
Brian & Margaret Laing
19th June 2019
Overall Satisfaction
Comment
A great thank you to Taz and his team for our lovely well made chairs, due to past disappointments in purchasing furniture we decided to go direct to a manufacturer and we found the best in The Designer sofa, Long Eaton. Our journey Took two hours and was well worth it, so we would like to say thank you once again for the kindness we experienced. Brian and Margaret

Response from The Designer Sofa
Thank you, Brian & Margaret. We find people are prepared to travel 200, 300 miles and more when it comes to getting good quality sofas and chairs with nice friendly helpful, none pushy staff. I know you had two lots of furniture from other companies and have not been happy, but I hear this story all the time over the past few years. People need to start looking at more than the price. One good question to ask is what springs do you use in the furniture? If you are serious about comfortable furniture that will stay Comfortable for many years to come you need a mesh-topped coil spring unit. Thank you again for taking the trouble to let me know your thoughts on The Designer Sofa. Ian & the Team
Laura
6th June 2019
Overall Satisfaction
Comment
Can't thank Ian enough, his advice has potentially saved me a fortune! So helpful, and I'm very appreciative! :) x

Response from The Designer Sofa
Thank you, we always give the best advice we can to each of our customers. I like to treat people as I would like to be treated.
Frances Follin
28th May 2019
Overall Satisfaction
Comment
We went up to Long Eaton today to inspect our newly recovered sofas - not so much recovered as reconstructed. They look as good as new and are even more comfortable than before. We have had them for over 30 years and they now look good enough to survive the next 30 (even if we don't!) There is real pride in workmanship here and it shows in every detail.

Response from The Designer Sofa
Thank you, Frances. We put a lot of hard work into making our customers happy as we genuinely want all our customers to have a good experience and receive nothing but the best. Nothing leaves us until the customer has been to our workshop and inspected the work and the quality before paying the balance. New or re-upholstery we put 100% into every job. Best Wishes Ian & the Team
Michele Giles
16th May 2019
Overall Satisfaction
Comment
To buy new or reupholster our old suite that was the dilemma! Our sofas had been custom made 16 years ago and were looking worn and tired but nothing in the big furniture stores caught our eye. After reading the reviews and speaking to Ian I knew we'd made the right decision to go with the Designer Sofa option to reupholster for us. We are thrilled with the results! We now have an updated suite with lovely 'plumpy' cushions and believe me, after sitting on our conservatory wicker furniture for 4 weeks, we are so glad to have our comfy sofas back! All the team were brilliant from help with choosing fabrics to collection and delivery - would highly recommend.

Response from The Designer Sofa
Thank you, Michele and Steve. We always do our best from meeting a client to delivering you sofas to your home. If you want a new sofa or re-upholstery we use the same part and nothing is the second best. We are so proud of the work we produce that when it is finished we invite you back to look at the finished sofas or chairs, we don't expect you to pay until you are 100% happy with the finished work. That is the reason we get so many good reviews, we really do care. Ian & the Team
Anne Bolton
28th March 2019
Overall Satisfaction
Comment
The people at designer sofa are exceptional with their care and expertise but it is the quality their workmanship that is absolute first class. From the carpenter who makes the beech thro to the lady who cuts the material the upholsterers and machinist are all the top in their trade so you are going to have the most comfortable sofas that last. Mine was made exactlty as i asked, am i happy with them, you bet i am.

Response from The Designer Sofa
When we make you a sofa in our Long Eaton Factory it is a team effort, from ordering to delivery, everyone is an expert in their part in manufacturing perfect furniture for your home. Thank you for recognizing the work and effort that has gone into producing your furniture. Rest assured when you have a sofa from The Designer Sofa it will be just what you have always wanted, and with a coil spring unit and a beech hardwood frame, it will stay comfortable for years to come. Best Wishes All the Team
Geoff Davison
14th February 2019
Overall Satisfaction
Comment
It is almost unique nowadays to be totally satisfied with any service, however I am. From advice, design, manufacture and delivery these guys are the best I have encountered. Will recommend them without hesitation.

Response from The Designer Sofa
I am glad you like your Bed sofa, we are doing more of them over the last few years. We can put a sofa bed in our sofas and corner units, to give you an extra comfy bed in your home. Thank you from all the team.
Pierina Anderson
10th February 2019
Overall Satisfaction
Comment
I have just received my wing back chair and I am more than delighted. Great customer service and workmanship.

Response from The Designer Sofa
Your red wing back chair did look stunning in the red fabric you chose. The Wemyss Walbrook fabric is nice soft and looks great. thank you for taking the time to leave a review. Ian & Taz
Mike and Anne Sutton in Ashfield
15th January 2019
Overall Satisfaction
Comment
We thank you for all the help in designing a very comfortable 3 piece suit. We had been looking around all the large shops but there was nothing suitable, problems like sitting heights depth of seat height of arms and choice of fabrics. Designer Sofa because they are bespoke manufacturers we were able to solve all these problems in just a few visits their care and help was commendable and the result very satisfactory. I highly recommend this company.

Response from The Designer Sofa
People don't realise how easy it is to look for a sofa when you can have any size you want, and you have no restrictions. People are used to going around the shops and only finding something that will do but not right, and this is not good enough for most people. When you have experienced a bespoke company like The Designer Sofa and find out how easy it is to find your perfect sofa, you want to tell everybody as it makes life so much easier. We design comfort into your new sofa, and it is intended to last for years to come with a massive 35-year construction guarantee, that you just cannot get with a high street company. There is an old saying you get what you paid for, but with The Designer Sofa, you get more than what you pay for.
Paul & Ali Bailey
1st December 2018
Overall Satisfaction
Comment
A real family business, giving a friendly, personal service where nothing is too much trouble. We decided that our old suite needed replacing but our living room is small and we needed something petite to fit in. A bespoke 3 piece was required. We chose our preferred suite and The Designer Sofa were most helpful offering to adjust the width, depth and height to suit as part of the service. We are delighted with the result and have already fallen asleep on our new furniture in front of the fire on a number of occasions due to its comfort. I visited the showroom recently and was welcomed like an old friend, such is the service. I cannot recommend them highly enough !

Response from The Designer Sofa
We pride ourselves on being a family run business, and it does show in the level of service you will get from The Designer Sofa it`s not just a job its a way of life for us. When you go to the big high street shops it's not the same, you're just a number, we treat everyone like friends and you never want to let a friend down. Ian and the Team
Ian Stewart
27th November 2018
Overall Satisfaction
Comment
Excellent customer service. 4 years after the purchase of our sofa, we decided to alter the height of it. Ian gave us spare legs to try at home to make sure we got it right and then did the alterations for free. He also took the time to talk through different cushion types and made sure we didn’t make any hasty, expensive decisions.

Response from The Designer Sofa
At The Designer Sofa we think After Sales Service is really important as we want all our loyal customers to be happy for years to come. The alteration Mr Stewart wanted was not covered under the guarantee as it was not a fault but an alteration he wanted making after 4 years of having the sofas. I thought it was more important to help Mr Stewart than make a few pounds so I did not charge him for the alterations. We also take the same view when we first meet you and work out you requirements and need for your new sofa or corner unit, we don't use the fact we are bespoke to put the price up, when we know what you want we will always do as many of the bespoke alteration at no extra charge as we can, we don't want bespoke to be expensive. The reason we get get so many recommends and good reviews is we put customers first and keep the quality of or furniture high at a price you will like if you want quality furniture. Ian & the Team
Kate
24th November 2018
Overall Satisfaction
Comment
Thank you all so much. Our sofas look wonderful. I can't believe they are the same ones that left here looking so sad and old a couple of weeks ago. You have all done a wonderful job, and everyone has been so friendly and helpful too. I will be highly recommending you to my friends and family. Congratulations on a job very well done. Best wishes, Kate

Response from The Designer Sofa
We have not advertised for years most of our work comes from recommends. You don't need to spend loads on advertising if you make a good product that people want, they will always come back for more and send their friends and family. We have a 35Year construction guarantee, so our customers come back after 15 to 20 years to have their sofas and chairs re-upholstered. All the best, The Designer Sofa
Emma & Graeme Mascall
23rd October 2018
Overall Satisfaction
Comment
We cannot thank you enough for our gorgeous new sofas. After 15 years we decided to change to our dream sofa, a chesterfield. With your expert advice we were able to work out what we wanted from fabric and colour to size. Even better you carried out a measuring service which was for us invaluable. It took all the stress out of the process for us. It was even not too much trouble to hold the sofas for us for a couple of weeks because of a delay with a new floor. Delivery was a breeze and at no time did we have to worry about any little detail because of the quality of both the service and workmanship. We have and continue to recommend you and will certainly be back again for other rooms. A special mention to Ian who went above and beyond and was very patient answering all our questions.

Response from The Designer Sofa
Thank you for giving your opinion on The Designer Sofa. I must admit I did enjoy coming over to Royal Leamington Spa to do the home service you required. After we had done all the measuring and looked at fabric samples, I went to have a look around Leamington and fell in love with it and have been back with the family four times since, if it were not for you I would not have found out how beautiful it was around your hometown. We always put customers first, and of cause quality, many companies don't bother about quality and the customer when things go wrong. As you know, we have balances and check throughout the design process and when your work is finished, we invite you to the factory to examine your work before you pay the balance. Nothing ever leaves the factory unless
JUSTINE LEAPER
10th October 2018
Overall Satisfaction
Comment
Our sofa, chair and footstools where purchased 7years ago and apart from a few dog hairs I haven't brushed off today they still look as good today and are just as comfortable as when we had them. Furniture that's made to to your own requirements whether its extra support needed for a bad back or preference for a slightly taller chair back Is not a problem. The service, knowledge, quality and craftsmanship from all at The Design Sofa can not be beaten.

Response from The Designer Sofa
It`s nice to get feedback from a customer who has had our furniture for a few years and have had a chance to see how good it is. We can make furniture to fit you and your room, and if you have a bad back or some other medical condition we can make a sofa to help you. Our furniture is not mass produced very quickly like the sofa on the high street, each one is handmade especially for you. When your frame is made your name is put on it at the beginning and our craftsman will then turn it into your sofa or chair. Thank You from all the Team
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35 year Construction guarantee as standard

At the Designer Sofa, we are proud of our craftsmanship and confident in our products longevity. We design and build from start to finish and with this in mind, we are confident that the end result is furniture that will last for years to come.

Such is our confidence in our build quality, we are happy to provide a 35-year construction guarantee on all our sofas and chairs. Buying from us gives you the confidence and peace of mind that your furniture is built to last.

Quality Materials Sourced From the UK

Handmade in Long Eaton


The difference between us and many companies is that we don’t use modern mass produced manufacturing techniques. We combine modern technology with the old tried and tested ways of making furniture that date back over half a century.

We put all our efforts into great designs and comfort, all our sofas are made with Wade Coil springs and hardwood frames. Each piece of our handmade furniture that leaves our factory is made individually for you.

We source as many components from local and sustainable sources as possible. The wood for the frames is from the UK (from sustainable sources). The fillings for the cushions are made in Long Eaton. The Coil seat springs are made in Long Eaton. Most of the parts are made or supplied by British companies, which are good for the planet and good for the economy. We are a UK sofa manufacture your sofa will be made in Long Eaton recognised as a centre of excellence in the furniture industry. If you want to support the British economy and get a quality corner unit, sofa or chair The Designer Sofa of Long Eaton is the place to visit.

We are proud to be a British furniture manufacturer
Your next sofa could be handmade sofa from Long Eaton

Leather or Fabric?

Your sofa or chair can be upholstered in any fabric and made to any design you wish. We have a fabulous range of the latest fabrics and we are confident that you will find the fabric you are looking for.

Our team here at The Designer Sofa are always on hand to offer their expertise to help you choose your fabric, we can also provide samples.


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