Blog

Ian Stewart (27th November 2018)
"Excellent customer service. 4 years after the purchase of our sofa, we decided to alter the height of it. Ian gave us spare legs to try at home to make sure we got it right and then did the alterations for free. He also took the time to talk through different cushion types and made sure we didn’t make any hasty, expensive decisions."

Response from The Designer Sofa

"At The Designer Sofa we think After Sales Service is really important as we want all our loyal customers to be happy for years to come. The alteration Mr Stewart wanted was not covered under the guarantee as it was not a fault but an alteration he wanted making after 4 years of having the sofas. I thought it was more important to help Mr Stewart than make a few pounds so I did not charge him for the alterations. We also take the same view when we first meet you and work out you requirements and need for your new sofa or corner unit, we don't use the fact we are bespoke to put the price up, when we know what you want we will always do as many of the bespoke alteration at no extra charge as we can, we don't want bespoke to be expensive. The reason we get get so many recommends and good reviews is we put customers first and keep the quality of or furniture high at a price you will like if you want quality furniture. Ian & the Team"

Mr & Mrs Moon (28th September 2018)
"We enjoyed the friendly and helpful approach to the process of reupholstering our 20+ year old suite which has been transformed and looks very much as if it will last us yet another 20 years. The care taken at every stage from quote to delivery was exemplary and we'd most certainly recommend the Designer Sofa team to anyone looking to revive a tired sofa or chair."

Response from The Designer Sofa

"Thank very much for your feedback, and it is reviews like this that make it all worthwhile. We are a family firm that treats people how we would like to be treated, from walking through the door for the first time, to coming to see your finished work before we deliver it to you. We ask all or customer to visit us when their work is compleated, whether is new or re-upholstery, to have a look and to make sure the work has been carried out to a high standard and they are happy before the balance is paid. Nothing is ever delivered to you unless it is 100%, we want you to be happy with the finished work. From all the team."

Doreen and Roy (2nd June 2016)
"We are sending as promised some pictures of our `new` 3 piece suite. It is hard to believe that this is our old one re-built! You have done an absolutely marvellous job – we are delighted. Friends who have seen it so far can`t believe what a magnificent job you have carried out and you have been such a friendly firm to deal with. Needless to say we shall certainly recommend The Designer Sofa to anyone who wants a new suite."

Malcolm & Christie (5th July 2011)
"We want to tell you how pleased we are with our settee and chairs. The suite has been much admired be family and friends and we are able to say we would highly recommend you.Malcolm is pleased to report his aches upon sitting for any length of time are much improved. Thank you once again for your attention to detail and excellent service."

Nicola Clarke (11th April 2018)
"We have the most sumptuous settee, chair and footstool all made to our specific requirements. It all looks spectacular in our lounge, we are absolutely delighted with the effect. The customer service from all of the team has been second to none, a most friendly service. We will be returning in the future for other pieces. Thank you so much everyone at The Designer Sofa."

Response from The Designer Sofa

"Not only do we make the best furniture in the country we also pride ourselves on customer service, we genuinely want our customers to be happy and do our best all the way through the process to ensure this. When your bespoke furniture is finished we invite you to the factory to inspect your work before you pay your balance that way you know you are going to be happy with the finished item. From all the team"

Geoff Davison (14th February 2019)
"It is almost unique nowadays to be totally satisfied with any service, however I am. From advice, design, manufacture and delivery these guys are the best I have encountered. Will recommend them without hesitation."

Response from The Designer Sofa

"I am glad you like your Bed sofa, we are doing more of them over the last few years. We can put a sofa bed in our sofas and corner units, to give you an extra comfy bed in your home. Thank you from all the team."

Mr & Mrs Roach (5th December 2017)
"We thank the team of the designer sofa in Long Eaton for the excellent service. They carried out a home visit to check the sizes of the three-piece suite, from the initial visit to the to the delivery the team were always quick to answer any questions and make sure the specifications were exactly what we wanted. We have now had the three piece suite for several weeks and we can only give the highest recommendations for the quality and service thank you to the team at the designer sofa, thank you. John"

Response from The Designer Sofa

"Thank you for calling us a team because that's what we are, we believe a team can work a lot better than a collection of individuals, everybody has to do their part from start to finish to make a good experience for you. I really wanted to make you happy, because you told me the last two suites you have had you have been unhappy with them and this is your third attempt, that's why you have waited to do this review you because you wanted to try the furniture for a few week first to make sure he was happy. This means a lot to me Ian"

Mr & Mrs Reddish (11th January 2018)
"We are extremely pleased with our sofa, chair, footstools and cushions delivered last week. The standard of service from Designer Sofa was excellent from start to finish. From discussing style and fabric choices to placing the furniture in our house, everything was easy to discuss and agree. Delivery was on time to original estimate when order placed, and to suit us. Extremely high standard of workmanship, and so comfortable."

Response from The Designer Sofa

"I do like all the feedback I get from customers, as the whole team put a lot of work into each and every piece made for every customer. We have a saying at The Designer Sofa that is, treat everyone as you would like to be treated yourself. We have been making handmade sofas & chairs now for over 20 years we still get a buzz out of doing things the right way. Thank you, from all the team"

Mike and Anne Sutton in Ashfield (15th January 2019)
"We thank you for all the help in designing a very comfortable 3 piece suit. We had been looking around all the large shops but there was nothing suitable, problems like sitting heights depth of seat height of arms and choice of fabrics. Designer Sofa because they are bespoke manufacturers we were able to solve all these problems in just a few visits their care and help was commendable and the result very satisfactory. I highly recommend this company."

Response from The Designer Sofa

"People don't realise how easy it is to look for a sofa when you can have any size you want, and you have no restrictions. People are used to going around the shops and only finding something that will do but not right, and this is not good enough for most people. When you have experienced a bespoke company like The Designer Sofa and find out how easy it is to find your perfect sofa, you want to tell everybody as it makes life so much easier. We design comfort into your new sofa, and it is intended to last for years to come with a massive 35-year construction guarantee, that you just cannot get with a high street company. There is an old saying you get what you paid for, but with The Designer Sofa, you get more than what you pay for."

Pam Young (25th January 2018)
"Thanks for restoring areas of our ten year old Tetrad sofas destroyed by our cats! They now look like new. The cats have also had their claws clipped! We are very pleased with your work."

Response from The Designer Sofa

"Thank you Pam, for the feedback, yes good idea to have the cat's claws clipped as your sofas look so good now. Ian & the Team"