Blog

Ann Fred Hussey (5th May 2018)
"Dear Taz and Ian Many thanks for the exceptional customer service we have had since having our suite reupholstered with your company. We have been very pleased with the finished result and the high standard of workmanship involved. All of your team have done a great job. Even returning our suite the boys managed to manoeuvre the suite back into position with no mishaps. We would not hesitate to recommend your company to other people. Once again many thanks yours sincerely. Ann & Fred Hussy"

Response from The Designer Sofa

"Hi Anne and Fred Thank you very much for your feedback much appreciated. We are very proud of our customer services and the quality we produce for every customer. We think there is only one way to do a job and that is the right way, much of the work we do on re-upholstery it's better when we have finished it than the job was originally when first purchased. You can be reassured we are going to do with the first class job for you because when the work is finished we invite you down to have a look at it, and examine it before you pay your balance and we deliver it back out to you. Ian & the Team"

Chris Jowett (21st June 2017)
"Top quality sofa, made to measure, choice of thousands of fabrics and cost no more than lesser quality sofas at some high street shops. Plus a 20-year guarantee. It's nice to find people who care about what they make and sell these days. Chris Jowett"

Response from The Designer Sofa

"Thank you, Chris We are a family firm and it`s nice to deal with a nice family like yourselves. We do appreciate the feedback it is important to use. Call in any time you are passing it would be good to see you all again."

Sarah Garner (2nd January 2018)
"We were recommended to The Designer Sofa by a friend and was absolutely delighted with the service and help provided from start to finish. It was fantastic that we were able to have a bespoke sofa that met all our requirements where we could choose the exact size required and there was so much choice of fabric. Ian and the team have so much knowledge of upholstery and can also advise on certain aspects of the design to ensure it is exactly what you need. The quality and comfort of our new sofa is excellent! I would never buy a sofa now from anywhere else and recommend them to all my family and friends. Thank you to all the team."

Response from The Designer Sofa

"We always aim to please we are so glad you like the work we produced for you. All our sofas are made especially for each customer and we are very proud of the quality we produce which comes through in the reviews and feedback we get from our customers. You just don't get the attention to detail and quality that we produce in the High Street shops. Thank You From all the Team."

Brian & Margaret Laing (19th June 2019)
"A great thank you to Taz and his team for our lovely well made chairs, due to past disappointments in purchasing furniture we decided to go direct to a manufacturer and we found the best in The Designer sofa, Long Eaton. Our journey Took two hours and was well worth it, so we would like to say thank you once again for the kindness we experienced. Brian and Margaret"

Response from The Designer Sofa

"Thank you, Brian & Margaret. We find people are prepared to travel 200, 300 miles and more when it comes to getting good quality sofas and chairs with nice friendly helpful, none pushy staff. I know you had two lots of furniture from other companies and have not been happy, but I hear this story all the time over the past few years. People need to start looking at more than the price. One good question to ask is what springs do you use in the furniture? If you are serious about comfortable furniture that will stay Comfortable for many years to come you need a mesh-topped coil spring unit. Thank you again for taking the trouble to let me know your thoughts on The Designer Sofa. Ian & the Team"

Doreen and Roy (2nd June 2016)
"We are sending as promised some pictures of our `new` 3 piece suite. It is hard to believe that this is our old one re-built! You have done an absolutely marvellous job – we are delighted. Friends who have seen it so far can`t believe what a magnificent job you have carried out and you have been such a friendly firm to deal with. Needless to say we shall certainly recommend The Designer Sofa to anyone who wants a new suite."

A Parker (29th June 2019)
"I never thought I'd be saying this but......today I was moved to tears by the sight of my new sofa! It was 12 wks ago that my husband and I walked into The Designer Sofa shop and met Taz and Ian. We'd been looking for a new sofa for about a year. I had an image in my head of what I wanted and despite listening to various sales patter and visiting endless furniture and department stores, I wasn't happy with the choices available. What a breath of fresh air it was to meet Taz and his team. They are all very proud and passionate about what they do and rightly so. The service they deliver is truly exceptional. The furniture is all handmade using the highest quality British hardwood and springs. The team's ethics and values take you back to a time when buying British meant you were guaranteed the highest quality product that would be reliable and sold at an honest price. Taz explained that they could make any sofa we wanted, any style, size, any fabric.....the choice is endless. There is no "hard sell" or sales banter. They don't need to. The quality speaks for itself. He then proceeded to show us how they make the furniture! He proudly introduced us to his craftsmen in the workshop next door.....no room for hierarchy there. Immediately the team's expertise, skill and honesty was apparent. Their transparency was so refreshing. True British craftsmanship is rare these days but that is what you get with The Designer Sofa team. They have kept us informed throughout the whole process, ensuring we were happy with the way the fabric would fit the frame. I've always had a second hand sofa before......so silly as it sounds........I was quite moved today when I saw my sofa completed! The "image in my head" had become a reality and is much better than I ever dreamed. It is perfect in every way, the quality and detail are astounding and it is comfortable beyond belief. A huge thank you to Taz and his team and best wishes for the future."

Response from The Designer Sofa

"This review sums up why we only get 5-star reviews. We are passionate about what we do, British craftsmanship at it`s best. Our team of men and women work for you to produce the best furniture you will get anywhere. Call us now on 0115 9464636 and put us to the test, it will be the best decision you could ever make when looking for your dream furniture."

Cheryl Cook (2nd July 2019)
"I have been so impressed by this company. Everyone I have spoken to has been helpful and willing to give honest feedback to ensure that the customer gets the best outcome possible. I had a sofa and two chairs recovered and they are stunning. Highly recommend Taz, Ian and their team."

Response from The Designer Sofa

"Thank you for another great review, it has made my day. I have been doing this for 40 years now and I still want every customer to be this happy, and love their new sofa. There is only one way to any job, that is the right way. Ian"

Michele Giles (16th May 2019)
"To buy new or reupholster our old suite that was the dilemma! Our sofas had been custom made 16 years ago and were looking worn and tired but nothing in the big furniture stores caught our eye. After reading the reviews and speaking to Ian I knew we'd made the right decision to go with the Designer Sofa option to reupholster for us. We are thrilled with the results! We now have an updated suite with lovely 'plumpy' cushions and believe me, after sitting on our conservatory wicker furniture for 4 weeks, we are so glad to have our comfy sofas back! All the team were brilliant from help with choosing fabrics to collection and delivery - would highly recommend."

Response from The Designer Sofa

"Thank you, Michele and Steve. We always do our best from meeting a client to delivering you sofas to your home. If you want a new sofa or re-upholstery we use the same part and nothing is the second best. We are so proud of the work we produce that when it is finished we invite you back to look at the finished sofas or chairs, we don't expect you to pay until you are 100% happy with the finished work. That is the reason we get so many good reviews, we really do care. Ian & the Team"

John and Gilly (4th September 2018)
"Taz, Ian and now Zak represent the very best in the business. We have nothing but praise for their craftsmanship, care and attention to the detail you want in your sofa. Their customer service is second to none. The very best of British - two new settees and third refurbished over a fair few years - we can speak from a very satisfied and longstanding point of view. Thanks guys. Gilly and John"

Response from The Designer Sofa

"Thank you Gilly & John I much appreciate you taking the time to leave a review. when people buy furniture the just ask the price and never look at the specifications if you don't ask questions like what is the seat spring guarantee you could end up with a sofa with a 1 year and not a 20-year guarantee like the one we provide. You came back to use after a couple of years for more work because you know and trust us, this is the case with many of our customer that return and recommend us to their family and friends. Thank you from all the team"

Nicola Clarke (11th April 2018)
"We have the most sumptuous settee, chair and footstool all made to our specific requirements. It all looks spectacular in our lounge, we are absolutely delighted with the effect. The customer service from all of the team has been second to none, a most friendly service. We will be returning in the future for other pieces. Thank you so much everyone at The Designer Sofa."

Response from The Designer Sofa

"Not only do we make the best furniture in the country we also pride ourselves on customer service, we genuinely want our customers to be happy and do our best all the way through the process to ensure this. When your bespoke furniture is finished we invite you to the factory to inspect your work before you pay your balance that way you know you are going to be happy with the finished item. From all the team"